United Kingdom: Consumer Law

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Consumer protection law thought leadership, articles, podcasts, videos and webinars from expert sources across the legal world. Explore insights covering topics that involve consumer protection regulations and the developing law surrounding them from specialists working in this area.

EU & UK: 5 Key Legal Sustainability Developments For The Fashion Industry

The fashion sector is entering a new regulatory landscape, with a raft of incoming measures aimed at moving the industry towards a more circular model.

European Union Environment

AG

Addleshaw Goddard

Ticketmaster Gives Undertakings Following Oasis Tickets Investigation

Following its investigation into the Oasis ticket sale controversy last year, the Competition and Markets Authority (CMA) has now secured undertakings from Ticketmaster...

United Kingdom Consumer

LS

Lewis Silkin

Solicitors Regulation Authority Reviews High-volume Consumer Claims Sector

On Friday last week (19 September 2025) the Solicitors Regulation Authority (SRA) published a discussion paper: How can the high-volume consumer claims market work better for consumers?

United Kingdom Consumer

KL

Herbert Smith Freehills Kramer LLP

UK Government Issues New Guidance On Price Marking Order

The Price Marking Order 2004 (PMO) took effect in Great Britain in 2004. Its aim was to provide greater transparency to consumers about the prices of goods.

United Kingdom Consumer

LS

Lewis Silkin

FCA Consults On Removing Contactless Payment Limit

United Kingdom Finance

LS

Lewis Silkin

Consumer Products Partner & Managing Director Randy Burt Discusses Consumer Electronics Sector With MarketPlace Radio

United Kingdom Consumer

A

AlixPartners

Webinar Summary: What To Do If The CMA Comes Calling

United Kingdom Consumer

LS

Lewis Silkin

Fiduciary Relationships Reshaped

United Kingdom Consumer

KL

Herbert Smith Freehills Kramer LLP

Unlocking Like-For-Like Volume Growth In A Depressed Retail Market

United Kingdom Consumer

A

AlixPartners

Le Luxe en 2025 : entre perte de confiance et quête de réenchantement

United Kingdom Consumer

A

AlixPartners

AlixPartners 2025 U.S. Retail Holiday Outlook: An "Underwhelming" 3%-5% Growth Projected Amid Shifting Consumer Sentiment And Behaviors

United Kingdom Consumer

A

AlixPartners

Décor vs. Desire: How A Stagnant Housing Market Is Translating To Refreshed Home Spending - 2025

United Kingdom Consumer

A

AlixPartners

Marco Di Marino, Matt Hamory, Matt Quinn And Joanna Su, AlixPartners, Discuss Why "Hi-lo" Pricing Was Once A Viable Option But Is No Longer Working And Why They Recommend "Everyday Fair Price" Instead

United Kingdom Consumer

A

AlixPartners

Join Us For Our Latest Consumer Law Webinar! When The CMA Comes Calling: How To Prepare And How To Respond

United Kingdom Consumer

LS

Lewis Silkin

New Water (Special Measures) Act Measures Come Into Force

United Kingdom Environment

KL

Herbert Smith Freehills Kramer LLP

Responsibility Of Shell For Legacy Oil Pollution In Nigeria

United Kingdom Environment

KL

Herbert Smith Freehills Kramer LLP

Do Not Bottle The Truth: Major Soft Drinks Company Commits To Correcting Its Recycling Claims Under EU Law

European Union Environment

KG

K&L Gates LLP

Evolving Regulation For CO₂ Storage: A Call For Evidence From Ofgem

United Kingdom Environment

KL

Herbert Smith Freehills Kramer LLP

Jersey Company Formation Guide (Video)

United Kingdom Wealth Mgt

CA

Cavenwell Group

Bridging Loan Disputes: How To Manage Defaults, Enforcement And Unfair Terms

Bridging loans are short-term loans, typically secured against property, designed to provide fast finance. They are usually for 6 to 18 months, carry higher interest rates than standard mortgages...

United Kingdom Finance

RF

Ronald Fletcher Baker

Why Hi-Lo Pricing No Longer Works For Grocers Or Customers

The hi-lo pricing strategy wasn't designed for the modern landscape, and the declining market share of traditional supermarkets proves it.

United Kingdom Consumer

A

AlixPartners

AlixPartners Response To EC Merger Guidelines Consultation

1.1 We welcome the opportunity to respond to the Commission's consultation as part of its review of the Horizontal Merger Guidelines and the Non-Horizontal Merger Guidelines (together the ‘Merger Guidelines').

United Kingdom Commercial

A

AlixPartners

Moving On From Hi-Lo Pricing

In Part 1 of this article, we discussed the pillars that once elevated hi-lo as the pre-eminent pricing strategy in grocery — and the hazards of pretending those pillars still stand.

United Kingdom Consumer

A

AlixPartners

Consumer Products Corner - Can The Revenue Resurgence Withstand The Next Wave Of Tariffs?

United Kingdom Consumer

A

AlixPartners

Worth It: The Dining And Travel Experiences That Hold Value Against Spending Cutbacks

United Kingdom Consumer

A

AlixPartners

ASA Rules On Pricing Of Subscription Offer

United Kingdom Employment

LS

Lewis Silkin

Retail Law Roundup: August 2025

United Kingdom International

BJ

Browne Jacobson

UK Extended Producer Responsibility For Packaging: Implications For Fashion Retailers

United Kingdom Consumer

BJ

Browne Jacobson

Navigating The New CTSI Guidance: What Businesses Need To Know

United Kingdom Anti-trust

BJ

Browne Jacobson

FCA Issues Guidance On Digital Design In Customers' Online Journeys

United Kingdom Consumer

LS

Lewis Silkin

Dollar Stores Surge As Economic Uncertainty Drives Value Wars; Mass Retailers Counter With Scale, Offerings

United Kingdom Consumer

A

AlixPartners

Regulation Of Buy Now Pay Later And FCA Consultation

United Kingdom Finance

AG

Addleshaw Goddard

Securitisation Regulatory Update: UK Regulator Consults On Reforms To Deferred Payment Credit (Buy Now Pay Later)

United Kingdom Consumer

MB

Mayer Brown

FCA Issues Guidance On Digital Design In Customers' Online Journeys

We've written a lot about online choice architecture (OCA), that is, how websites and platforms are designed to "nudge" customers into making certain transactional decisions.

United Kingdom Consumer

LS

Lewis Silkin

Dollar Stores Surge As Economic Uncertainty Drives Value Wars; Mass Retailers Counter With Scale, Offerings

Rising economic uncertainty, coupled with stagnating consumer spending, could accelerate the dollar store channel's recent growth trajectory...

United Kingdom Consumer

A

AlixPartners

Regulation Of Buy Now Pay Later And FCA Consultation

Significant progress has been made in the last two months in shaping the regulation of Buy Now Pay Later (BNPL). The Government passed legislation on 14 July to bring Deferred Payment Credit (DPC), commonly known as BNPL...

United Kingdom Finance

AG

Addleshaw Goddard

Securitisation Regulatory Update: UK Regulator Consults On Reforms To Deferred Payment Credit (Buy Now Pay Later)

On 14 July 2025, the FSMA (Regulated Activities etc) (Amendment) Order 2025 (the "DPC Legislation") brought unregulated deferred payment credit ("DPC") within the UK Financial Conduct Authority's ("FCA") remit.

United Kingdom Consumer

MB

Mayer Brown

CTSI Updates Guidance For Traders On Pricing Practices

United Kingdom Consumer

LS

Lewis Silkin

UK Supreme Court Delivers Landmark Ruling In The Motor Finance Commissions Litigation

On 1 August 2025, the UK Supreme Court delivered its much anticipated judgment on the appeal from the Court of Appeal's decision in the UK motor finance commission litigation...

United Kingdom Finance

CW

Cadwalader, Wickersham & Taft LLP

U.K. Motor Finance Ruling: Implications For The Automotive Industry

Last week, the Supreme Court ruled on a historic case relating to the practice of dealers not disclosing commissions earned from the sale of finance products...

United Kingdom Finance

A

AlixPartners

U.K. Motor Finance Ruling: Where Next For The FCA?

On Friday 1 August, the Supreme Court allowed the appeal of lenders, finding that (i) credit brokers do not owe a fiduciary duty when they recommend finance to car buyers...

United Kingdom Finance

A

AlixPartners

Supreme Court Ruling In Hopcraft v Wrench And Johnson v FirstRand Bank

On 1 August 2025, the Supreme Court handed down its long-awaited judgment in Johnson v FirstRand Bank Ltd, Wrench v FirstRand Bank Ltd and Hopcraft & Anor v Close Brothers Ltd – reported together as [2025] UKSC 33.

United Kingdom Finance

PR

Proskauer Rose LLP

Is Change On The Horizon For The UK Product Liability Regime?

United Kingdom Consumer

AP

Arnold & Porter

The Supreme Court's Ruling On The Johnson Car Finance Case Lifts The Bonnet On The Distribution And Manufacture Of Retail Financial Services

United Kingdom Finance

M

Macfarlanes LLP

Mid-market Momentum, Corporate Buyers Rising, And Health & Beauty Dominance: Q2 2025 Consumer & Retail Deal Trends

United Kingdom Consumer

A

AlixPartners

UK FCA Confirms The Circumstances In Which It May Make Public Announcements About Live Investigations

European Union Finance

KG

K&L Gates LLP

Choice Screens And Data Dreams: The CMA Unveils Roadmap In Relation To Google Search

United Kingdom Anti-trust

M

Macfarlanes LLP

Household Goods

United Kingdom Consumer

KG

K&L Gates LLP

ASA Springs Another Mattress Pricing Case On Us

United Kingdom Media & IT

LS

Lewis Silkin

UK Competition And Markets Authority Enforces Ban On Fake Reviews

United Kingdom Anti-trust

GT

Greenberg Traurig, LLP

In Challenging Times, What Are The F&B Market Winners Doing?

United Kingdom Consumer

A

AlixPartners

B2C Businesses: Are You At Risk Of Misleading Consumers On Price?

United Kingdom Consumer

TS

Travers Smith LLP

The CMA's Direct Consumer Enforcement Powers: Dynamic Pricing, Drip Pricing And Other Updates

United Kingdom Consumer

M

Macfarlanes LLP

CMA Sweeps Websites For Compliance With New Law On Consumer Reviews

United Kingdom Anti-trust

LS

Lewis Silkin

When Can Directors And Managers Be Fined For Breaches Of UK Consumer Law?

United Kingdom Consumer

TS

Travers Smith LLP

The Closing Of The "Advice Gap"? The FCA's Targeted Support And Simplified Advice Proposals (CP25/17)

United Kingdom Finance

KL

Herbert Smith Freehills Kramer LLP

European Commission Consults On Digital Fairness Act

United Kingdom Media & IT

LS

Lewis Silkin

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Latest Videos

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GLP-1: Implications For Retail (Video)

A

AlixPartners

Greenwashing: Don't Get Caught Out - ThinkHouse (Video)

GW

Gowling WLG

COVID-19 And Consumers – Guide To Cancellations And Refunds (Video)

W

Wiggin

Business To Consumer (Video)

AP

Alpha Partners

Digital Transformation And The Digital Consumer (Video)

D

Dentons

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