Mondaq Blog

Legal Client Service Protocols: Tips to Ensure Things Don’t Slip Through the Cracks

Legal Client Service Protocols: Tips to Ensure Things Don’t Slip Through the Cracks

When you do something repetitively, it’s easy to go on autopilot. Establishing client service protocols helps ensure you’re paying proper attention to every client.

AI Optimization Strategies for Law Firm Websites

AI Optimization Strategies for Law Firm Websites

A conversation with HubSpot’s Danny Tessler

Should ChatGPT Write Your Law Firm’s Next Tagline?

Should ChatGPT Write Your Law Firm’s Next Tagline?

To generate law firm taglines, we experimented using ChatGPT. And guess what: they are not bad.

2026 U.S. In-house Counsel Celebration | The Finalists

2026 U.S. In-house Counsel Celebration | The Finalists

View the finalists for the 2026 U.S. In-House Counsel Celebration.

Do’s and Don’ts for Running a Successful Pitch Meeting

Do’s and Don’ts for Running a Successful Pitch Meeting

What could go wrong in a law firm pitch meeting with potential clients? Here’s a checklist for planning the meeting, fine-tuning your message, and asking for the business.

Reading AI Metrics for Law Firms: Master Generative Search Visibility

Reading AI Metrics for Law Firms: Master Generative Search Visibility

AI is no longer a future-facing concept in legal marketing. It’s embedded in Google search results, influencing visibility, shaping how prospects research firms, and changing how we measure marketing performance.

Overcoming Client Inertia: The Real Reason You Aren’t Closing New Business

Overcoming Client Inertia: The Real Reason You Aren’t Closing New Business

Despite the ongoing “client value squeeze” and rising interest in moving work downstream, even the most motivated legal departments may find it hard to switch law firms. In fact, while firms focus on competition, technology or pricing, the silent killer of new business is client inertia — your prospect’s simple resistance to change.

How AI Is Rewriting The Rules Of Marketing

How AI Is Rewriting The Rules Of Marketing

Tim Bajarin covers the tech industry’s impact on PC and CE markets.

AI Visibility and Attorney Bios

AI Visibility and Attorney Bios

Why does AI repeatedly quote the work of some lawyers, while others remain practically invisible? The difference isn’t luck. It’s market positioning.

The Smart Lawyer’s Guide to Reading a Marketing Report

The Smart Lawyer’s Guide to Reading a Marketing Report

Learn how to read legal marketing reports like a lawyer — not a marketer.

Five Questions That Tell You If Your Law Firm’s Marketing Is Actually Working

Five Questions That Tell You If Your Law Firm’s Marketing Is Actually Working

The law firms that grow consistently aren’t the ones with the biggest marketing budgets. They’re the ones that know what’s working and do more of it. Trouble is, it’s harder than it should be to tell which parts of your marketing strategy are working.

Kill the Homepage Carousel. There's a Better Way.

Kill the Homepage Carousel. There's a Better Way.

A homepage with multiple messages may solve political problems, but...

Walking In Your Client’s Shoes: How Client Empathy Makes You a Better Lawyer

Walking In Your Client’s Shoes: How Client Empathy Makes You a Better Lawyer

Clients can be challenging, demanding and frustrating. It can be easy to dismiss their complaints - and easier yet to stay in your comfort zone doing business as usual. But when you think about your own experiences as a client or customer, it becomes easier to empathize with a client’s situation.

10 Essential Law Firm Marketing Trends and Predictions for 2026

10 Essential Law Firm Marketing Trends and Predictions for 2026

Fresh year, fresh start! Consider this your guide to the most significant law firm marketing trends 2026 has in store.

Start Differently This Year: 3 Smart Business Development Tips for 2026

Start Differently This Year: 3 Smart Business Development Tips for 2026

January can be the reset button you need. If last year left you feeling like you were spinning your wheels or sending emails that nobody read, start differently this year. Follow these three business development tips for 2026 and focus on nurturing relationships.

The Non-Linear Path to a Fulfilling Legal Career

The Non-Linear Path to a Fulfilling Legal Career

The old model of a one-track legal career is fading. Lawyers have more agency and are open to exploring a wider range of job opportunities. Taking the non-linear legal career path, however, requires overcoming hesitation, fear and the status quo bias.

2026 Canadian In-House Counsel Report

2026 Canadian In-House Counsel Report

Canadian in-house legal departments are being asked to do more, cover more ground, and shoulder greater organizational risk than ever before, often without corresponding increases in time, staffing, or support. View the 2026 Canadian In-House Counsel Survey Report.

5 Legal Marketing Shifts That Will Define 2026 (And What to Do About Them)

5 Legal Marketing Shifts That Will Define 2026 (And What to Do About Them)

The marketing landscape is evolving faster than most lawyers realize. The good news? You don’t need a huge budget to keep up - just a smart approach. Here are five legal marketing shifts underway, along with actions you can take to get in front of them.

The BD Support Paradox: Maximising the Growth Pipeline

The BD Support Paradox: Maximising the Growth Pipeline

The following article serves as a strategic follow-up to LSaaS and Organic Growth, building on the premise that while Professional Sales Discipline is the missing pillar of growth, its application must align with the psychological reality of how lawyers operate. This series focuses on how a business development or sales team can enable and supplement lawyers’ sales efforts.

Law Firm Reddit Marketing Strategy: Do’s and Don’ts (Yes, Reddit)

Law Firm Reddit Marketing Strategy: Do’s and Don’ts (Yes, Reddit)

Is your law practice active on Reddit? If not, you may be missing out on a prime opportunity to establish your firm as an authoritative resource with “helpful information” that Google and AI search tools will prioritize in 2026. Here’s everything you need to know about creating an effective law firm Reddit marketing strategy.