United Kingdom: Consumer Protection

Ofcom has issued a fine of £28 million for systemic failures in the way a company handled customers seeking to cancel their contracts. The regulator's investigation, which covered the period from January 2022...

Ofcom has issued its largest ever consumer protection fine of £28 million against Virgin Media for systematically preventing customers from cancelling their contracts through deliberate call-dropping, excessive transfers, and pressured retention tactics. The investigation uncovered a nearly three-year campaign of misconduct, financially incentivised through commission schemes, that forced over a million customers to navigate unreasonable barriers when attempting to leave. This landmark enforcement acti

The Advertising Standards Authority has issued a series of rulings on advertisements for less healthy food products, examining compliance with regulations designed to protect children from exposure to unhealthy food marketing. These decisions provide important guidance for advertisers navigating the complex landscape of food advertising restrictions and demonstrate how the ASA interprets and applies current rules.

Ofcom has issued a fine of £28 million for systemic failures in the way a company handled customers seeking to cancel their contracts. The regulator's investigation, which covered the period from January 2022...

The Advertising Standards Authority has issued a series of rulings on advertisements for less healthy food products, examining compliance with regulations designed to protect children from exposure to unhealthy food marketing. These decisions provide important guidance for advertisers navigating the complex landscape of food advertising restrictions and demonstrate how the ASA interprets and applies current rules.

The Digital Markets, Competition and Consumers Act 2024 has introduced sweeping changes to consumer protection law, granting the CMA unprecedented enforcement powers including the ability to impose multi-million-pound fines directly. With the regulator already launching a market study into private dentistry and conducting spot checks across consumer-facing websites, dental practices face heightened scrutiny across pricing transparency, subscription contracts, online reviews and patient-facing terms. How sho

How can intellectual property rights protect innovations designed specifically for women and underrepresented groups in product safety? This article explores the intersection of inclusive design and IP strategy, examining patents, design rights, and trade marks as tools for safeguarding innovations that address long-overlooked safety gaps in consumer products.

Medical Protection has released a paper calling for law reform to address the liability gap when doctors' decisions are influenced by AI recommender systems.

Local food authorities wield significant investigative powers when it comes to food safety violations, resulting in hundreds of business prosecutions annually.

The Court of Appeal has upheld a High Court decision allowing over 5,000 motor finance claims to proceed together using omnibus claim forms, despite the fact-specific nature of unfair relationship claims under the Consumer Credit Act. While emphasizing this was a decision on its own facts, the court's analysis of convenience factors and case management approaches offers important guidance for multi-party litigation.

HM Treasury has unveiled comprehensive reforms to the Consumer Credit Act 1974, marking the most significant overhaul of consumer credit regulation in decades.

HM Treasury has published its Policy Statement on reform of the Consumer Credit Act 1974 (CCA), setting out the planned policy direction following the Phase 1 consultation which closed in July 2025. The statement confirms the intention to repeal many provisions of the CCA, recasting these within the Financial Conduct Authority's (FCA) Handbook (though not necessarily as a direct copy-out).