United States: Consumer Law

Legal experts from Ballard Spahr examine how artificial intelligence-powered shopping tools are reshaping the retail landscape and creating new legal challenges for both consumers and brands. The analysis identifies critical legal issues companies must navigate and provides strategic recommendations for adapting to this rapidly evolving AI-driven commerce environment.

A class action lawsuit against Premium Brands alleges that Ann Taylor and Loft websites engage in deceptive "drip pricing" by hiding mandatory processing fees until checkout, violating California and Virginia consumer protection laws.

Each week, Crowell & Moring’s State Attorneys General team highlights significant actions that State AGs have taken.

President Trump has nominated Brian Johnson, a former CFPB Deputy Director, to lead the Consumer Financial Protection Bureau for a five-year term.

Plaintiffs' firms are systematically targeting companies with class action lawsuits under state anti-spam statutes, claiming marketing email subject lines are false or misleading. Indiana's Deceptive Commercial Electronic Mail Act has emerged...

Multiple state attorneys general are investigating FIFA for allegedly misleading World Cup ticket buyers by changing seat categories after purchase and implementing dynamic pricing that dramatically increased costs. Regulators in California, New York, New Jersey, and Texas are examining whether these practices violate consumer protection laws, with some officials issuing subpoenas to obtain details about FIFA's ticketing operations.

The CFPB has issued new guidance on how creditors should consider immigration status when assessing borrowers' ability to repay credit card and mortgage obligations, particularly for applicants not lawfully present in the United States.

Illinois launches a modernized online complaint portal for consumer financial issues as federal consumer protection efforts decline and complaints surge nationwide.

Governor Jared Polis has signed SB 26-189 (the Automated Decision-Making Technology Act), a comprehensive rewrite of Colorado's landmark AI Act that will take effect on January 1, 2027.