India: Consumer Protection

When an airline unilaterally prepones a flight without informing passengers, leaving them stranded at an international airport, what remedies are available under consumer law? The State Consumer Commission in Chandigarh addressed this precise question, examining whether nominal compensation adequately reflects the hardship of passengers forced to purchase fresh tickets and miss connecting flights due to an airline's failure to communicate schedule changes.

Airlines face mounting regulatory scrutiny as promotional sustainability claims fail to meet evidentiary standards set by advertising authorities and securities regulators. This analysis examines enforcement actions across the UK, EU, US, and India, revealing how the burden of proof has shifted from reactive challenge-response to proactive substantiation requirements before publication.

In a significant regulatory reform aimed at balancing commercial facilitation with statutory compliance, the Department of Consumer Affairs has introduced the Improvement Notice mechanism under the Legal Metrology Act...

When an airline unilaterally prepones a flight without informing passengers, leaving them stranded at an international airport, what remedies are available under consumer law? The State Consumer Commission in Chandigarh addressed this precise question, examining whether nominal compensation adequately reflects the hardship of passengers forced to purchase fresh tickets and miss connecting flights due to an airline's failure to communicate schedule changes.

Imagine you are in a restaurant with your family, enjoying the meal. When the bill arrives, it shocks you at how much extra you have been charged for bringing the food to your table.

India’s consumer protection regulator is sending a clear message to e-commerce platforms, that is, you are no longer just intermediaries. You are accountable participants in the transaction.

India's life sciences, pharmaceutical, and consumer healthcare sectors are entering a more enforcement-driven regulatory phase. Recent interventions by the Central Government, the Central Drugs Standard Control...

The Food Safety and Standards Authority of India (FSSAI), established as a statutory body under the Food Safety and Standards Act, 2006, has consistently endeavoured to safeguard public health through the formulation...

The change is effected through two instruments: the Food Safety and Standards (Licensing and Registration of Food Businesses) Amendment Regulations, 2026, notified via gazette on 10th March, 2026[1] (the “Amendment Regulations”), and a subsequent implementation order dated 13th March, 2026[2] (the “Order”) issued by FSSAI directing all licensing authorities to apply the revised thresholds with effect from 1st April, 2026.

The Delhi High Court's landmark ruling in Telegram FZ LLC v. Union of India addresses whether Section 69A of the IT Act permits the government to block an entire platform rather than specific content. Following the NEET-UG 2026 paper leak scandal, where fraudulent channels circulated fake exam papers affecting millions of aspirants, the court upheld the Centre's power to impose a platform-wide ban on Telegram, sparking intense debate about the boundaries between examination integrity and digital censorship.

In this edition of Podcast Bites, powered by IndiaLaw LLP, host Akriti Singhal discusses the Supreme Court’s significant directions to the State of Rajasthan to formulate a comprehensive policy for the introduction and promotion of the Rajasthani language in schools.

A practical guide to navigate transaction risks, regulatory challenges and policy shifts