European Union: Consumer Law

Consumer Protection Service investigations in Cyprus can expose businesses to significant legal and reputational risk. A single customer complaint may trigger a broader regulatory review of terms and conditions, refund policies, pricing practices, and website disclosures. Understanding how these investigations arise, what documents may be requested, and why the first response matters is essential for businesses operating in Cyprus.

Malta’s Consumer Rights (Amendment) Regulations, 2026 introduce significant changes to the consumer right of withdrawal for online and distance contracts. These amendments transposing EU Directive 2023/2673 into Maltese law, are designed to strengthen consumer protection across digital commerce and will affect any business selling to consumers in Malta.

Cyprus businesses face strict consumer protection obligations covering pricing transparency, withdrawal rights, unfair contract terms, and digital services. Non-compliance may trigger regulatory investigations, administrative fines, and reputational damage across e-commerce, marketing, and customer service operations.

This privacy statement outlines how the organization handles cookies and user data collection through its digital platforms. It explains the consent mechanism for different categories of cookies, including analytics and targeting technologies that track user behavior and preferences.

Ireland has published its transposing measures for the updated Distance Marketing Directive, introducing significant changes to consumer protection rules for financial services contracts concluded at a distance. The new regulations revoke existing 2004 rules and integrate updated requirements into the Consumer Rights Act 2022, while establishing a dual-enforcement framework and criminalizing key breaches.

Op 18 mei 2026 werd "Porcelaine de Limoges", internationaal vaak aangeduid als Limoges Porcelain, als eerste product erkend onder het nieuwe EU-systeem voor geografische aanduidingen voor ambachtelijke en industriële producten. Daarmee wordt de naam niet langer alleen in Frankrijk beschermd, maar in de hele Europese Unie. 

Qu'évoquent des noms tels que Murano, Solingen ou Limoges ? Bien plus qu'une simple provenance géographique, ils incarnent un savoir-faire, une réputation construite sur plusieurs...

The EU's new withdrawal button requirement will fundamentally reshape how online traders interact with consumers across member states. From June 2026, businesses offering digital contracts must implement a two-step withdrawal function that allows consumers to exercise their 14-day cooling-off period with unprecedented ease. What technical, operational, and legal changes must traders implement to meet these obligations, and what are the consequences of non-compliance?

Entre les bots qui raflent des milliers de places en quelques secondes (comme lors des concerts de Taylor Swift – The Eras Tour (Europe)1; Les Jeux Olympiques de Paris2en 2024 ; Oasis – Tournée de Réformation3 , Grand Prix de Formule 1 (Monaco/Las Vegas)4 en 2025, Coupe du Monde de la FIFA 2026 (USA/Canada/Mexique)5 , Céline Dion – Le Grand Retour (Paris/Las Vegas)6 et les plateformes de revente qui multiplient les prix par dix, les consommateurs paient le prix de l’inaction juridique. Pourtant, les solutions existent.