India: Consumer Law

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Consumer protection law thought leadership, articles, podcasts, videos and webinars from expert sources across the legal world. Explore insights covering topics that involve consumer protection regulations and the developing law surrounding them from specialists working in this area.
Article
Greenwashing In India: Legal Risks Of ESG Claims Explained (2026)
India's regulatory landscape has transformed environmental marketing claims from simple advertising choices into complex legal obligations spanning consumer protection, securities disclosure, and contractual compliance. With the CCPA's 2024 Greenwashing Guidelines and SEBI's enhanced ESG disclosure requirements, businesses face enforcement across multiple regimes where the same environmental claim may trigger different bases of liability depending on its audience and context.
India Consumer
Foresight Law Offices
Article
Moratorium Operates Against The Corporate Debtor Alone: Supreme Court In Tejas J. Shah v. Mantri Technologies Reaffirms No Other Category Is Protected Unless Expressly Provided
The Supreme Court, in Tejas J. Shah & Amisha T. Shah & Ors. v. Mantri Technology Constellations Pvt. L stutd. (Now Buoyant Technology Constellations Pvt. Ltd.) & Ors. (2026 INSC 746) ('Tejas J. Shah v. Mantri Technologies'), has held that a moratorium imposed under Section 14 of the Insolvency and Bankruptcy Code, 2016 ('Code') against a corporate debtor cannot be read to freeze consumer proceedings against its promoters, directors, or associated entities who are not themselves undergoing CIRP.
India Commercial
KS
King, Stubb & Kasiva
Article
Supreme Court Reaffirms The Primacy Of Consumer Jurisdiction: Admitted Consumer Complaints Cannot Be Referred To Arbitration
The Supreme Court of India has revisited the interplay between consumer protection legislation and arbitration law, examining whether consumer complaints can be referred to arbitration when an arbitration clause exists in the underlying agreement. This landmark judgment interprets the proviso to Section 12(4) of the Consumer Protection Act, 1986, establishing that once a consumer complaint is admitted, the statutory scheme prohibits its transfer to any other adjudicatory forum, including arbitral tribunals.
India Litigation
I
CMS INDUSLAW
Article
APTEL Holds That Radial Mode Of Supply By A Generating Company To A Distribution Licensee Cannot Be Considered As Sale To A Consumer.
APTEL, vide judgement dated 27.04.2026 in Appeal Nos. 190 of 2019 and 216 of 2019 titled Damodar Valley Corporation v West Bengal Electricity Regulatory Commission & Another, dismissed the appeals filed by Damodar Valley Corporation (“DVC”), upholding the finding of the West Bengal Electricity Regulatory Commission (“WBERC”) that radial mode of supply by a generating company to a distribution licensee cannot be considered as sale to a consumer.
India Energy
Sagus Legal
Article
Postscript: The Division Bench Clarifies The Scope Of ‘Informed Consumer’ Test
Since the publication of an earlier article examining the evolving contours of the “average consumer test in an informed society” [Read here: https://ssrana.in/articles/the-average-consumer-test-in-an-informed-society/], the Division Bench of the Delhi High Court has now delivered its judgment in Mountain Valley Springs India Pvt. Ltd. Vs. Baby Forest Ayurveda Pvt. Ltd. FAO (OS) (COMM) 111/2024, decided on February 27, 2026.
India IP
SR
S.S. Rana & Co. Advocates
Article
Recalibrating Real Estate Insolvency Under The Ibc:A Resolution - First, Homebuyer - Centric Blueprint
India's insolvency framework faces unique challenges when applied to real estate projects, where thousands of homebuyers await completion rather than monetary recovery. A specialized committee has now proposed transformative reforms that shift the focus from entity-level proceedings to project-based resolution, introducing mandatory RERA integration, ring-fenced funding, and completion-first principles that could fundamentally reshape how distressed real estate developments are rescued.
India Insolvency
HS
Hammurabi & Solomon
Article
The Digital Payments: E-mandate Framework, 2026: A Consolidated Regulatory Architecture For Recurring Transactions
The Reserve Bank of India has issued a comprehensive Digital Payments E-mandate Framework, 2026, consolidating seven years of fragmented regulatory guidance into a unified code governing electronic mandates for recurring payment transactions. This landmark framework establishes rigorous authentication protocols, transparency requirements, and customer protection mechanisms while repealing eight prior circulars.
India Finance
IL
IndiaLaw LLP
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