Ottawa is promising to give immigrants partial refunds starting this month for citizenship and International Experience Canada program fees - and a few other fees related to passports and travel documents - when they get sub-par service.
Under the Service Fees Act, Immigration, Refugees and Citizenship Canada (IRCC) and other federal governments are obligated to return a portion of any fee paid for a government service when the department's service standard is not met.
The IRCC's departmental remission policy which covers such refunds came into effect Apr. 1 and obligates the government to provide the remission without the person who paid the fee having to do anything to request it.
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