Foodpanda, a food delivery platform was investigated by the Competition and Consumer Commission of Singapore (CCCS) over its advertising campaign promoting "unlimited free delivery on all restaurants" with paid Pandapro subscriptions between the period of 1 July 204 to 30 September 2024.
In fact, it was found that Pandapro subscribers only received a
S$3 discount on delivery fees, or up to S$6 on selected
restaurants. Further, more than 40% of the food orders placed
during the campaign period still incurred delivery charges.
Consequently, CCCS determined that Foodpanda had failed to
prominently disclose key terms or exclusions, particularly when
using claims such as "free", thereby violating
transparency requirements.
Foodpanda acknowledged the communication gap, and would be issuing full refunds to affected subscribers. It has also committed to improve clarity in future marketing campaigns.
CCCS issued a formal warning to Foodpanda. The case has since been closed.
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