Worldwide: Consumer Protection

Unsolicited commercial communications—commonly experienced as spam calls and messages—have long undermined consumer trust in India's telecom ecosystem. Despite years of regulation, the problem has intensified with the emergence of AI-enabled calling technologies, including robo-calls, automated diallers and voice-cloning tools that allow impersonation at scale

Consumers in the petroleum and natural gas sector have historically faced persistent challenges relating to quality, pricing transparency, supply reliability, and, perhaps most critically...

The Supreme Court’s decision in Kumud Lall v. Suresh Chandra Roy1 (2026) revisits a foundational yet unsettled question in Indian tort and consumer jurisprudence whether a claim...

Consumers in the petroleum and natural gas sector have historically faced persistent challenges relating to quality, pricing transparency, supply reliability, and, perhaps most critically...

The Supreme Court’s decision in Kumud Lall v. Suresh Chandra Roy1 (2026) revisits a foundational yet unsettled question in Indian tort and consumer jurisprudence whether a claim...

The Food Safety and Standards Authority of India has proposed amendments to packaging regulations that would mandate pan masala manufacturers to abandon plastic-based packaging in favor of paper, cellulose, tin, or glass materials. This regulatory intervention harmonizes food safety standards with environmental protection mandates by incorporating provisions from the Plastic Waste Management Rules, 2016, creating a comprehensive framework that addresses both public health and sustainability concerns. The dr

The Food Safety and Standards Authority of India has proposed amendments to packaging regulations that would mandate pan masala manufacturers to abandon plastic-based packaging in favor of paper, cellulose, tin, or glass materials. This regulatory intervention harmonizes food safety standards with environmental protection mandates by incorporating provisions from the Plastic Waste Management Rules, 2016, creating a comprehensive framework that addresses both public health and sustainability concerns. The dr

The regulatory landscape governing food safety in India, primarily anchored in the Food Safety and Standards Act, 2006, continues to witness judicial scrutiny to prevent administrative overreach.

The rapid integration of artificial intelligence (AI) across industries has brought significant efficiency gains, but it has also raised complex legal questions around responsibility for AI-driven outcomes...

Imagine you are in a restaurant with your family, enjoying the meal. When the bill arrives, it shocks you at how much extra you have been charged for bringing the food to your table.

India’s consumer protection regulator is sending a clear message to e-commerce platforms, that is, you are no longer just intermediaries. You are accountable participants in the transaction.

The decision of the Consumer Disputes Redressal Commission, Thrissur in Krishnankutty V. v. Bose Varghese1 revisits a deceptively simple but legally significant question in consumer law...