Organisations face major disruption to their markets, customers and workforce. Deloitte has developed the Digital Disruption Index to help remove the hype around technology investment and also help senior executives uncover digital skills gaps. Over time the findings will create a detailed picture of the impact of digital across the largest and most influential UK companies and public sector bodies.
Insights from our research
No one doubts the importance of digital. It is now pervasive in all forms of organisational transformation. However, few senior executives believe they have sufficient plans in place to exploit digital technologies and ways of working. According to our survey's findings strategies are not coherent, investment levels are modest and the relevant skills are in short supply.
Digital strategies lack coherence
Forty-two per cent of our survey respondents do not believe they
have a coherent digital strategy in place. Digital cannot just be
left to the CDO or CIO to deliver and cannot focus on the customer
experience.
Digital budgets are modest
Investment in digital technologies is modest compared with overall
IT budgets. Existing investment has largely focused on improving
the customer experience rather than the back office and supply
chain.
Digital skills are in short supply
Even the most digitally mature organisations face significant
challenges in recruiting and retaining the skills needed to deliver
their digital strategies. L&D curriculums do not deliver the
required support and survey respondents do not believe school
leavers have the right mix of digital skills.
Take a quick look at the summary
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