Switzerland: Consumer Law

The European Commission's €200 million fine against Temu for Digital Services Act violations signals a new era of regulatory enforcement for online marketplaces. Understanding what triggered this penalty and how the DSA's compliance requirements...

Switzerland's Consumer Products & Retail sectors face profound structural challenges from changing consumer behaviors, new technologies, and environmental pressures.

Starting September 2026, EU businesses selling goods to consumers must display two new mandatory notices at point of sale: a standardized legal guarantee notice and the GARAN label for products with extended durability guarantees. The challenge lies not in the content itself, but in implementing these requirements across diverse sales channels, product catalogues, and distribution networks.

The Swiss Price Indication Ordinance ("PIO") shall ensure price transparency and comparability and prevent misleading prices to consumers.

To engage customers responsibly, businesses need to find a balance between strong marketing efforts and fair commercial practices.

In 2023, Citizens Advice revealed a staggering figure: consumers spent nearly £2.1 billion on items they didn't want, need, or later regretted over the course of a year.

One of the key documents for any business is a good set of general terms and conditions of sale (general conditions) for your product or service.

If you are an e-commerce business selling services or digital content online to EU consumers do your customers enjoy a right of withdrawal?

For multiple goods ordered in the same order but delivered separately the 14 day period starts from the day the consumer physically takes possession of the last good.