ARTICLE
14 October 2024

Driving Innovation: How WTW And Kayna Are Shaping The Future Of Embedded Insurance

W
WTW

Contributor

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The partnership with Kayna enhances Affinity insurance for vertical SaaS platforms, offering seamless embedded insurance solutions. This collaboration boosts customer experience, generates new revenue streams, and differentiates platforms, addressing industry-specific risks across the UK and US markets.
United Kingdom Insurance

In today's rapidly evolving digital landscape, the demand for tailored solutions in the insurance industry is at an all-time high.

Our partnership with Kayna marks a step forward in the world of Affinity insurance, especially for vertical SaaS (Software-as-a-Service) platforms. Together, we're able to drive these insurance product solutions in the UK and US markets. It's a collaboration that is transforming how insurance is delivered, enabling seamless integration for platform providers and their customers.

Setting the scene: Embedded insurance for the future

According to recent reports, the embedded insurance market was valued at USD 63.1 Billion in 2022 and is expected to reach USD 482.8 Billion by 2032 with a CAGR of 22.6% 1. This boom is largely driven by North America and China, and we are well placed to seize this opportunity to deliver the solutions that meet modern-day demands.

483B
Expected value of the embedded insurance market by 2032

Vertical SaaS platforms, designed for industry-specific solutions, have already revolutionised fields like hospitality, healthcare, and retail. Many are now expanding their offerings to include embedded insurance, creating a streamlined experience for their customers. This integration allows insurance to be sold directly through the platform, enhancing the overall user experience, boosting customer loyalty, and creating new revenue streams.

Kayna's technology, integrated with our Affinity insurance expertise, provides similar capabilities, delivering solutions designed to meet the unique needs of various industries.

What makes embedded insurance a game changer?

01

Enhancing customer experience

By embedding insurance directly within platforms, customers can conveniently purchase policies without leaving the platform's ecosystem. The process becomes more streamlined, with data already available to auto-fill forms, reducing friction in the purchasing journey. This integration significantly boosts customer satisfaction and increases adoption rates.

02

New revenue streams

Embedded insurance also offers a new, scalable revenue stream for platform providers. By bundling insurance with core platform services, businesses can generate additional revenue without straying from their primary offerings. This diversified income stream helps ensure long-term growth and profitability.

03

Competitive differentiation

In a crowded marketplace, differentiation is critical for success. Embedding insurance into a vertical SaaS platform not only provides enhanced services but also positions the platform as a comprehensive solution for its users. By offering integrated insurance solutions, companies can stand out from their competitors.

As a partnership we are now able to empower vertical SaaS platforms with tailor-made insurance products, enabling them to stay ahead of the curve. This innovative approach helps platform providers address industry-specific risks and better serve their customers

The key features and benefits of embedded insurance technology

An embedded insurance solution is designed to optimise insurance distribution for vertical SaaS platforms. And here's how it benefits both the platform provider and their customers:

  • Seamless integration: An insurance solution can be embedded into existing SaaS platforms without disrupting the user experience. This integration ensures that users can access insurance options effortlessly, right at the point of need.
  • Data-driven personalisation: By leveraging real-time customer data, platforms can offer tailored insurance solutions. This data-driven approach ensures that customers receive accurate and relevant insurance coverage, which enhances their overall experience.
  • Enhanced risk management: Vertical SaaS platforms can mitigate risks by providing insurance products specifically designed for their industry. For example, businesses in the healthcare or retail sectors can offer their clients coverage for sector-specific risks, ensuring better protection.
  • New revenue opportunities: Platform providers can unlock additional revenue streams – insurance can be offered as an add-on service, creating new financial opportunities without the need for significant infrastructure investments.
  • Comprehensive support: Seamless policy administration and claims management includes real-time reporting, customisable dashboards, and efficient claims handling, ensuring platforms can provide their users with a fully supported insurance experience.

A partnership for growth

Combining our global experience in creating and executing Affinity insurance programs with Kayna's technological prowess, we are poised to transform the way Affinity insurance is delivered. We can provide platforms with the tools necessary to embed insurance solutions that are not only profitable but also customer-centric.

Embedded insurance is becoming a critical differentiator in markets around the world

And this is also a solution that allows for scalability. As vertical SaaS platforms continue to grow in popularity, embedded insurance is becoming a critical differentiator in markets around the world. It is already a growing market, with even more significant growth opportunities.

A new era of Affinity insurance

The way we view our partnership with Kayna, is very much linked to the future of embedded insurance. Vertical SaaS platforms are already reaping the benefits of seamless integration, improved customer experiences, and increased revenue streams. Combining innovative technology with Affinity insurance expertise, businesses across the UK and US can take advantage of this powerful new solution. With a focus on the future, we are going to continue to innovate and deliver solutions that drive success for our partners.

Footnote

1. DataHorizzon Research. 2023."Embedded Insurance Market Size, Growth, Trends, Share, Statistics, Analysis Report, By Type (Intrinsic Insurance, Billboard Insurance, Opt-In Bundled Insurance, Opt-Out Bundled Insurance), By Industry (Automotive, Healthcare, Real Estate), By Region, And Segment Forecasts, 2023- 2032.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

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