ARTICLE
30 July 2025

Burn Injury, Big Emotions: Insurers Take Note Of Damages In Vet Negligence Case

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Adams & Adams

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Adams & AdamsĀ is an internationally recognised and leading African law firm that specialises in providing intellectual property and commercial services.
The plaintiff, an account manager, brought a claim against the first defendant (a veterinary clinic) and the second defendant (a veterinarian employed by the clinic) following injuries sustained by his dog...
South Africa Litigation, Mediation & Arbitration

Facts of the Case

The plaintiff, an account manager, brought a claim against the first defendant (a veterinary clinic) and the second defendant (a veterinarian employed by the clinic) following injuries sustained by his dog, Triesie, during a surgical procedure to repair a torn cruciate ligament. The plaintiff had a strong emotional attachment to the dog, intended to use her as a show dog, and communicated this to the defendants. The plaintiff alleged that, during the period of care, the dog suffered a severe burn injury on her right-hand side, which he attributed to negligence involving a hot water bottle used during or after surgery. The plaintiff claimed damages for breach of contract, delict, emotional shock, loss of income (as the dog could no longer be a show dog), and related costs. The third defendant, the professional regulatory body, was initially joined but the action against it was withdrawn before trial.

Issues in Dispute

  1. Whether the right-hand side injury to the dog was caused by the negligence of the first and/or second defendant during the period the dog was under their care.
  2. Whether the plaintiff was entitled to a refund of the surgical and care costs paid to the first defendant.
  3. Whether the plaintiff could claim for loss of income due to the dog's alleged disfigurement and inability to participate in shows.
  4. Whether the plaintiff was entitled to damages for emotional shock and related travel and attendance costs.
  5. Whether the court could declare the defendants to have contravened the Animal Protection Act and be unfit to be in charge of animals.

Court's Finding and Reasoning

Causation and Negligence:

The court found, on the balance of probabilities, that the dog's right-hand side injury was sustained during the operation at the first defendant's clinic, most likely due to contact with a hot water bottle. However, there was no direct evidence of intentional or grossly negligent conduct, nor was there evidence that the injury was an accepted risk of the procedure as claimed by the defendants.

Refund of Costs:

The claim for a refund of the surgical and care costs was dismissed. The court reasoned that the first defendant had performed the contracted ligament repair and expended resources accordingly. Breach in other respects did not entitle the plaintiff to a full refund for the primary procedure.

Loss of Income:

The claim for loss of income due to the dog's inability to participate in shows was dismissed. The court found insufficient evidence regarding the extent of disfigurement and the actual loss of sponsorships or endorsements.

Emotional Shock and Related Costs:

The court accepted the plaintiff's evidence of emotional shock resulting from the dog's injuries, noting the close relationship between the plaintiff and the animal. The court awarded damages for emotional shock and for proven travel and attendance costs incurred as a result of the injury and subsequent treatment.

Statutory and Declaratory Relief:

The court declined to make a declaratory order that the defendants had contravened the Animal Protection Act or to declare them unfit to be in charge of animals. The court held that such declarations are reserved for criminal courts or professional tribunals, not civil proceedings of this nature.

Relevance for Insurers

This judgment is significant for insurers as it clarifies the scope of liability in veterinary negligence claims. The court emphasised the need for clear evidence of causation and negligence, and limited recovery to actual, proven damages rather than speculative or consequential losses (such as potential show income). Emotional shock damages were awarded based on the plaintiff's close relationship with the animal, which may set a precedent for similar claims. Importantly, the court refused to extend liability to statutory or disciplinary findings within civil proceedings, reinforcing the separation between civil liability and professional or criminal sanctions. Insurers should note the court's approach to quantifying damages and the evidentiary standards required for claims related to veterinary care and animal injury.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

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