Also referred to as digital labour, Robotic Process Automation (RPA) is a method used to automate predictable, repetitive, mundane and unappealing processes and tasks that were considered to be achievable only by human employees. Software can be used to emulate and automate the steps usually performed by people in an organisation in a much faster and more accurate way. Using bots will free-up time for employees that can be invested in tasks with much greater added value. The following are some areas where RPA can be heavily used to automate tasks:
- Administrative tasks (KYC, Verification, Risk Management)
- Accounting & Finance (Invoice processing, Bank reconciliations)
- Payroll (Personnel Data correction, adjustments)
- CRM/ERP (multiple data-entry points)
Statistics show that up to 45% of activities individuals currently perform in the workplace can be automated using already demonstrated technologies directly impacting the bottom-line. Apart from this, the usage of RPA drives up employee engagement which in today's world is a crucial element within an organisation.
At the higher end of the automation spectrum which usually comes later in the automation journey, RPA can be combined with more advanced cognitive technologies to perform complex tasks that have historically required human intelligence and situational analysis. These kinds of cognitive systems can support employees by responding to customer inquiries, conducting research, or providing quick and accurate answers to business questions.
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