Imagine you are playing golf, badly, and at the fourth hole a caddy appears out of nowhere with a large box and an offer. In exchange for $20, you can open the box, which may contain high-tech clubs to improve your game, fashionable new gloves or a voucher for a free round. Perhaps you hesitate, uncertain whether paying $20 will be worth the potential reward, but those new golf clubs are tempting. Now imagine a similar offer, but digital and within one of your favorite mobile games, where items are nontangible and there is more uncertainty around reusability. In the gaming world, these offers are referred to as "loot boxes." Read more and subscribe here.
This year's report provides metrics from the 750+ potential incidents our team led clients through in 2018, as well as "Take Action" segments that feature insights from our team on key response items. Because it is our Report's fifth year, we included a special section that provides a five-year trend summary on core incident response metrics. Download the report here and register to attend our webinar here.