ARTICLE
28 April 2022

Pioneers And Pathfinders: Michael Rynowecer (Podcast)

SS
Seyfarth Shaw LLP

Contributor

With more than 900 lawyers across 18 offices, Seyfarth Shaw LLP provides advisory, litigation, and transactional legal services to clients worldwide. Our high-caliber legal representation and advanced delivery capabilities allow us to take on our clients’ unique challenges and opportunities-no matter the scale or complexity. Whether navigating complex litigation, negotiating transformational deals, or advising on cross-border projects, our attorneys achieve exceptional legal outcomes. Our drive for excellence leads us to seek out better ways to work with our clients and each other. We have been first-to-market on many legal service delivery innovations-and we continue to break new ground with our clients every day. This long history of excellence and innovation has created a culture with a sense of purpose and belonging for all. In turn, our culture drives our commitment to the growth of our clients, the diversity of our people, and the resilience of our workforce.
Today's guest is Michael Rynowecer, president and founder of The BTI Consulting Group. For more than 30 years, Michael has helped service organizations enhance their performance by looking at every angle...
United States Law Department Performance


Pioneers and Pathfinders · Michael Rynowecer

Today's guest is Michael Rynowecer, president and founder of The BTI Consulting Group. For more than 30 years, Michael has helped service organizations enhance their performance by looking at every angle of the client relationship through the lens of the client experience. He has conducted and analyzed more than 20,000 one-on-one interviews with C-level executives to discover their expectations, needs, priorities, preferences, and opinions about outside counsel. This research has established BTI as the industry leader in delivering insights on how clients acquire, manage, and evaluate their law firm—and has been very influential in shaping how we think about client service today.

Join us today for a fascinating conversation on:

  • How Michael's love of music helped him learn how to become a great writer.
  • The impact of "the great resignation" on client relationships.
  • His number one tip to improve client service post-pandemic.

Related Links

Michael Rynowecer on LinkedIn

Michael Rynowecer on Twitter

The BTI Consulting Group

The 7 New Trends Your Clients Want You to Know [Blog Post]

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

Mondaq uses cookies on this website. By using our website you agree to our use of cookies as set out in our Privacy Policy.

Learn More