Michael Manfredi (Partner-Atlanta) authored "Leveraging Diversity in Claims Management, Insurance Litigation," published in the June 27, 2024, posting of PropertyCasualty360. The article addresses the importance of integrating diversity when assembling legal and claims adjusting teams and the need for "mindful steps to fully build and utilize diversity." Michael emphasizes that while "building an effective team to solve an insured's problem or make a claim through litigation is a critical part of managing a claim," the make-up of the team of professionals should reflect diversity beyond the usual parameters and demographics, such as diversity in language skills and perspectives. The article offers practical advice for determining each case's needs and includes sample questions to incorporate into the team interview process "to foster unique strategies and win cases."
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