ARTICLE
22 October 2024

Housing Ombudsman Launches Call For Evidence For New Report On Housing Maintenance

D
Devonshires

Contributor

Based in the City of London for over 150 years, Devonshires is a leading practice providing high-quality, accessible and value-for-money services to domestic and international clients, including developers, local authorities, housing associations and financial services firms. The practice focuses on building strong, long-lasting relationships in order to achieve outstanding results based on practical advice. The foundation of its success is its commitment to people, both its own and those working for its clients. The firm ensures its staff have access to high-quality training and fosters ‘one to one’ connections between its solicitors and clients.

The firm acts on a broad range of matters including projects, property and real estate, securitisation, construction, housing management, commercial litigation, employment, banking, corporate work, and governance. The practice is a leader in social housing, including working on many development projects nationwide and helping to draft legislation.

The Housing Ombudsman launched a "Call for Evidence" to inform its August 2024 "Repairing Trust" report, addressing rising complaints about housing maintenance, costs, and skill shortages. The report seeks solutions and highlights positive landlord changes ahead of Awaab's Law.
United Kingdom Real Estate and Construction

On 1 August 2024, the Housing Ombudsman (the 'HO') launched a 'Call for Evidence' to inform its next Spotlight report. The report is titled 'Repairing Trust' and will explore common issues in housing maintenance.

The HO refers to the rise in complaints relating to disrepair, increasing costs and skill shortages within the sector and states that the report will look to explore solutions that can help landlords and contractors to provide improved services to residents.

The HO states that the report will also highlight some of the positive changes landlords have made to rise to these challenges and will support landlords in their preparation for the introduction of Awaab's Law, which sets statutory repair timescales and requirements relating to record-keeping.

The Call for Evidence will run until Friday 25 October 2024. The questions will cover four key themes:

  1. What are the main issues landlords face when contracting services, what causes these issues, and what impact do they have?
  2. What problems do residents encounter with these services, the underlying reasons, and their effects?
  3. What barriers do operatives experience in delivering services, the root causes, and the repercussions?
  4. What are the lessons learned from cases with no maladministration and successful initiatives within the sector?

The HO invites landlords, repairs operatives, contractors, residents, MPs and Councillors, to participate. Submissions can be made using the Housing Ombudsman's website which can be accessed here: Call for Evidence Survey.

Originally published August 1, 2024.

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