Analyzing the performance of insurance firms from the FT Global 500 over a 12 year period, KPMG identified 12 life insurers and 14 non-life insurers who consistently outperformed their competitors.
The Valued Insurer distills four consistent attributes among these companies that certainly contributed to their results. While one overarching characteristic is no great surprise – a consistent orientation or refocus by these firms around their end customer – these four key attributes merit careful contemplation.
The Valued Insurer: Key Insights
- Vision for success
- Customer focus
- Vision to action
- Vision to action: Customer insight
- Vision to action: Customer strategy
- Vision to action: Channel optimization
- Vision to action: Service excellence
- Articles – Leading insight series
- Influencing trends
- Why KPMG
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