Making Partner is not just another career milestone, it is a commitment which has two important aspects – absolute trust and a growth mindset.
It represents mutual trust between the firm and me and speaks to our most important principle – being the trusted advisor for our clients. The autonomy that comes with being a Partner is rooted in that said trust.
Secondly, at Crowe MacKay, we agree that growth is our strategic objective, which will help us stay better positioned. Our firm is always striving to move forward in a disruptive market. And I believe growth is thus, Crowe's most significant differentiator that I stand by. I am committed to this vision and fully invested in the pursuit of new heights.
Being a leader at Crowe MacKay: A Global opportunity
I obtained my Chartered Accountant designation in India in 2004 and started my career at one of the Big Four accounting firms. After working in three cities and three different countries, I finally landed in Vancouver, which I now call home. Since then, I have been in the public accounting practice for over 15 years.
I joined Crowe in 2018 to build and lead the Global Mobility Tax practice because of the firm's core values – we care, we share, we invest, we grow. No other organization lives by its values more truly than us. And these two years at the firm feel like I was meant to be here.
The other important aspect of Crowe is its culture. We practice inclusivity, empathy, encouragement, and a culture of curiosity amongst the workforce. To top it off, the leadership is truly visionary and I am proud to be a part of it.
The opportunity to build a practice from scratch excited the entrepreneur in me. However, this risk had its growing pains.
When Crowe decided to have me create and build a specialized practice that it had never tried before, they took a chance on me. The opportunity to build a practice from scratch excited the entrepreneur in me. However, this risk had its growing pains. Global Mobility Services is pertinent in this age of globalization, with talent constantly moving between countries and businesses continuously transforming. Our firm is structured to be agile thus adaptive to innovation and automation.
"Highly sought after" — Nupur's prediction for Crowe MacKay's Global Mobility Services
Our vast global reach allows us to address the growing international needs of our clients. We are part of a global network that has a presence in 130 countries around the world. With a global outlook to problem-solving; exceptional knowledge in our specializations; and subject matter expertise on ancillary aspects to audit and accounting such as tax, risk, and technology; we are prepared more than ever to support our clients as they spread their wings across international borders.
Today, the ability to offer global mobility services is our niche, making us a complete suite of services, bringing the best to our clients. This accomplishment is not just my success story, it's Crowe MacKay's. Given our competitive edge in the market, I anticipate our firm to be the most sought after over the next five years and I intend to see it through.
Focus on success, diverse opportunities, and perseverance led to where I am today
Growing up I wanted to be "successful." It sounds broad and simple but to me, it didn't matter as to what path I took but rather how to be the best at whatever I did. I come from a humble background and was the first working woman who made it out in the world, regardless of the struggles and push backs early on. All I had was my determination, trust in myself, and, as mentioned earlier, a growth mindset. No matter the means, I strived forward, giving my best shot. I craved success and believed it would follow if I had perseverance and a desire to do better.
to me, it didn't matter as to what path I took but rather how to be the best at whatever I did.
Having worked in three countries with people from diverse backgrounds allowed me to bring compassion into my leadership style. Every opportunity I had along the way was a direct result of the relationships built with people. I have been fortunate to be mentored by exceptional leaders who were also some of the best minds in the accounting industry across the globe. And this mindset steered me towards specializing in a field that entailed global mobility of people, which is reflective of the agility I craved for in my professional journey.
When I started my career, I had no idea it would blossom into where it stands today. Achieving an accounting designation with a national rank taught me the significance of hard work. Over the years, I learned perseverance from the many colleagues and clients that I worked with.
A keenness to learn
I am driven by the impact my actions have on everything around me. The realization that my contribution to an organizations' way of doing business could impact its performance comes with a sense of power but also responsibility, both important to my work and this industry's DNA.
Early on I learned the art of raising my hand for all that pushed me out of my comfort zone. Whether it was moving countries, tackling stage fright, project managing teams, launch new services or secondment at a client. If I am not uncomfortable I am not learning, I am not evolving. This became my mantra. Today with Crowe MacKay, I aspire to continually evolve and co-build a path of global transformation for this practice and the firm.
If I am not uncomfortable I am not learning, I am not evolving.
Exploring the client experience to learn new lessons
Being in public practice, I had always wondered what it felt like to be a client. I finally explored the client-side when I was seconded with a large mining client (with my previous firm). It was one of the most enlightening experiences of my career. Not only did I get to be at the other end of the servicing chain, but the lessons I learned were invaluable. It gave me an edge as a servicing consultant, to know what clients value the most as well as what impacts their decision-making process. I abide by these learnings in my client service delivery model to ensure clients get the most value.
It is never about the right or the wrong choice but about owing your decision and handling the risk associated. One can turn any choice into a success.