As non-essential workplaces look forward to re-opening and essential workplaces continue operations, employers in Canada are forced to deal with the new-normal of COVID-19.
As part of this new reality, employers will be required to consider what measures will be needed to reduce and/or prevent the spread of the illness in the workplace, instill confidence in employees that it is safe to attend work, minimize and/or prevent operational interruptions that could be caused by workplace infections. Safe workplaces will be essential for the Canadian economy to get back on its feet.
In this roadmap, we discuss:
- What do employers need to know?
- Where does an employer start?
- What else do employers need to know?
- Take-aways
- Employment & Labour Contacts
1. What do employers need to know?
The situation in Canada today
In general, Canadian employers have a legal obligation to take
every precaution reasonable in the circumstances to protect
employee health and safety. This obligation also extends to
protecting employees from communicable illnesses such as COVID-19
and includes any industry-specific and jurisdictional requirements
that have been put in place due to the pandemic.
In addition to health and safety requirements, employers also have
several other legal considerations and obligations that have been
heightened as a result of COVID-19, including in the areas of:
- privacy;
- human rights;
- employment standards; and
- other areas of the law that affect the workplace, depending on the industry and jurisdiction.
This roadmap has been created to provide employers with some best practices, which include:
- properly identifying COVID-19 health risks in the workplace;
- ensuring compliance with all legal requirements that apply depending on the jurisdiction and industry; and
- preparing effective risk mitigation strategies.
When considering these strategies, employers are advised to consult with employment counsel, as legal obligations may vary between jurisdictions.
2. Where does an employer start?
Preparing a plan for mitigating and managing risk in the workplace
To identify and implement appropriate measures to prevent the spread of COVID-19 in the workplace or any other areas an employer controls, a mitigation plan should be prepared. One method of preparing a mitigation plan is outlined in the following three steps.
Step One: Identifying workplace risks and hazards
Risk assessment begins with identifying how workers might be exposed to COVID-19 during their work but also at home and in the community. The following four risk categories include addressing heightened sources of COVID‑19 exposure at this time:
- Personal contact risks: includes personal interactions required while performing job functions or through their proximity to others in communal areas such as bathrooms and lunchrooms.
- Equipment contact risks: includes any interaction with equipment necessary to perform one's job function, such as electronic devices, stationery supplies, and any industry-specific equipment.
- Surface contact risks: includes interactions with workplace surfaces, including doorknobs, light switches, railings, elevator buttons, shared workstations and shared tools, among other high-contact surfaces.
- Non-occupational risks and external vectors: includes community spread, contact with infected persons, recent travel from abroad.
The walkthrough: Practical tips
The first step for identifying personal, equipment, and surface
contact risks is to perform a physical walkthrough of the
workplace. The walkthrough's purpose is to create a detailed
map or list of how workers and others interact in the various parts
of the workplace.
Fully understanding the interactions between workers, co-workers,
third parties in the workplace, and the physical set-up of the
workplace enables the employer to create a detailed list of all
identified risks, including those arising from surface and personal
contact, and any outstanding questions that need to be
addressed.
Before the walkthrough, it is important to consider which
stakeholders should be included in the risk identification
process.
These stakeholders may include: the joint occupational health and
safety committee; a union representative; a supervisor or manager
from each department; or any other party who may be helpful in
understanding how employees interact with each other and physical
surfaces in the workplace.
As part of the walkthrough, employers should consider what policies
or practices will be required to deal with non-occupational risks
and external vectors. The may include self-isolation policies for
employees who have recently traveled or who have sick family
members.
Employers should also consider occupational risks to workers that are external, but related to, the workplace, such as those that may result from travel. For example, what are the risks associated with local travel (e.g., deliveries) or more distant travel (e.g., sales calls in another province)?
Step Two: Evaluating and prioritizing risk mitigation
The second step of the process is to evaluate the level of danger posed by each risk that has been identified in Step 1 so the employer's mitigation efforts can be prioritized.
The evaluation: Practical tips
While the impact of a COVID-19 infection on a person's
health appears to be highly variable, for the purpose of this
evaluation, it would generally be safe to assume any risk or hazard
related to the transmission/infection of COVID-19 could have severe
consequences.
Determining the level of risk will therefore largely depend on the
likelihood of infection, including through surface, personal and
external contact. For example, if many employees use the same door
to enter the workplace, the risk would be high due to frequent
surface contact.
Properly measuring risk in the workplace enables the employer to
effectively prioritize and develop informed and objective risk
mitigation efforts.
Step Three: Developing risk mitigation strategies
The third step of risk mitigation involves determining how to minimize or eliminate the identified transmission risks. Focus should initially be on high-risk sources of infection. It is important to consider secondary or tertiary strategies when primary or preferred methods of risk mitigation are not possible. Strategies for addressing risks identified in the workplace will necessarily depend on the nature of the identified risk. Below, we have provided some key preliminary considerations that should be considered when developing these strategies.
Strategy development: Practical tips
For identified risks related to personal contact: First consider whether the activity that requires the personal interaction is necessary or can be eliminated; followed by considering if the activity can be performed online or by email or telephone; and then finally when other measures are not possible, ensure physical distancing is respected while performing the activity by adopting public health recommendations, which currently include keeping a physical distance of six feet (two meters) between individuals.
For identified risks related to surface or equipment
contact: First consider eliminating the use of the surface
or the equipment; when that is not possible, employers should
ensure equipment is sanitized between different users and employees
are engaging in proper hand washing practices and/or have
appropriate personal protective equipment.
For non-occupational risks or external vectors:
First consider screening employees, which can include testing or
questioning, at the beginning of the shift or at a scheduled
frequency, looking out for any COVID-19-related symptoms or risk
factors; where that is not possible consider introducing a
self-reporting system, promoting employee disclosure of COVID-19
infection, symptoms or risk factors.
The key considerations discussed above are not exhaustive, and will
vary by jurisdiction, industry and ultimately by employer.
Risk mitigation charts
A good tip when crafting a mitigation strategy is to develop a risk mitigation chart, identifying:
- risk factors;
- the likelihood the risk factor will cause transmission or infection;
- whether the risk factor can be eliminated; and
- how the risk factor will be mitigated.
We have included an example of what a risk mitigation chart can
look like. When creating these charts, it is important to be as
detailed as possible and consider practicable ways to ensure health
and safety for all employees.
In all cases, strategies should be carefully developed in
consultation with affected stakeholders.
As mentioned above, in unionized workplaces, this may include the trade union or bargaining unit representative. Moreover, depending on the complexity of the risk and the circumstances, legal counsel should also be sought before giving new direction or rolling out updated policies in the workplace.
Once finalized, these strategies are most commonly implemented by workplace policy or direction given by management. In implementing newly drafted or updated policies, it is important to keep in mind that health and safety legislation is not the only set of obligations that should be on an employer's radar.
There may be further legal considerations that should be addressed before deciding to implement a strategy by policy, which may vary depending on the nature of the workplace.
Example: Risk mitigation chart sample
Risk factor | Likelihood of transmission/infection | Can the risk factor be eliminated? | Risk mitigation |
Personal contact through weekly employee check-in meetings
|
High | Yes |
|
Personal contact through use of communal lunch area | High | No |
|
Equipment contact through shared photocopier | High | No |
|
Equipment contact through opening washroom door | High | Yes |
|
3. What else do employers need to know?
Best practices for managing COVID-19 risk mitigation in the workplace
In addition to developing a workplace-specific risk mitigation strategy, employers may also consider adopting some or all of the following best practices to reduce workplace transmission and ensure compliance with any legal issues that may arise in the course of this objective.
- Create a procedure for what steps are required if an employee reports COVID-19 symptoms or possible COVID-19 exposure.
- Create a reporting and/or screening procedure to ensure
employees do not attend work if they:
- Are displaying COVID-19 symptoms;
- Have been in close contact with an individual who has been diagnosed with COVID-19;
- Have been diagnosed with COVID-19 or are waiting for COVID-19 test results; and/or
- Are otherwise required to be in self-isolation or quarantine.
- In implementing all procedures, ensure employee personal information, if lawfully collected, is properly managed and used in accordance with any applicable privacy laws or best practices. Personal information should only be disclosed with the express consent of the employee or if lawfully required.
- Maintain and require social distancing in the workplace,
including by:
- Increasing the distance between desks, tables, or workstations;
- Mandating a six-foot distance to be kept between coworkers, or employees and customers using physical distancing markers on the floor where applicable; and/or
- Install physical barriers where distancing is not possible.
- Post signs regarding appropriate hand hygiene, such as effective handwashing procedures, in visible locations in the workplace, including all restrooms and lunchrooms.
- Post signs regarding the symptoms of COVID-19 in visible locations in the workplace, including all entrances, and information regarding what steps employees are required to take if they are experiencing symptoms.
- Perform routine cleanings of the workplace, including high-touch surfaces and/or shared surfaces.
- Provide hand sanitizer dispensers and/or handwashing facilities.
- Provide the appropriate personal protective equipment.
- Suspend all non-necessary business travel, in accordance with applicable direction given by Canadian authorities.
- Limit access to the workplace for non-employees and/or consider how to protect employees from visitors and/or customers.
- Use email, the telephone, or video conference to reduce the need for in-person meetings.
- Stagger start and end times and/or schedules in order to reduce congestion at entrances and exits.
- Ensure employees and managers are properly trained to follow all procedures implemented by the employer, including compliance with any updated workplace policy or direction.
- If employees are teleworking away from their traditional workplace or otherwise working in potentially isolating or challenging conditions, consider developing strategies to address any possible risks related to employee mental health during and returning from the pandemic.
- Some employees who are affected by COVID-19 may still be able to work. If this is the case, ensure any need related to an employee's confirmed or perceived disability, and family status obligations be reasonably accommodated, up to the point of undue hardship.
Customizing the approach
The above-noted list of best practices is not exhaustive and should be adapted to respond to every employer's specific needs and situation.
Employers should therefore, adapt these practices and procedures
to meet the specific needs of their businesses and in compliance
with applicable legal requirements in their specific
jurisdictions or industries.
Employers should also regularly review and modify their approach as
furthe information and guidelines are published by governments and
public health authorities, namely those related to preventative
measures and symptom identification.
4. Take-aways
Everyone needs to work together to get Canada's economy back up and running safely. To achieve this, employers must consider workplace-specific measures to reduce the risk of transmitting COVID-19, with the following in mind:
- As discussed, these efforts begin with identifying risk factors for viral spread in the workplace and implementing effective mitigation strategies.
- Preparing a risk mitigation chart can be a simple way to assess those risks and develop a tailored approach to creatively implement achievable and effective workplace mitigation strategies.
- The information contained in this publication is intended to provide a starting point for developing risk assessment and mitigation strategies, and is based on information available at the date of its publication.
- To that end, employers should be mindful that best practices and legal obligations may change as the COVID-19 pandemic evolves.
Originally published May 2020
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