He Said. She Said. Now What? Conducting Effective Workplace Investigations

Tips on how to facilitate effective and fair investigations into employee complaints

As employers come under increased scrutiny in their handling of employee complaints, the ability to conduct effective workplace investigations becomes ever more important to an organization's success. Karen Bock's presentation identifies the issues at hand and outlines key steps for effective risk management — from determining the scope of an investigation to using the proper interview techniques. A few illuminating case studies on what not to do are also included.