Salesloft issued a security notification on August 26 regarding its Drift application. It appears to be a broad opportunistic attack on Salesloft/Drift instances integrated with Salesforce tenants. Salesloft issued updates late last week.
What is Salesloft Drift?
Salesloft Drift is a cloud-based sales engagement platform using artificial intelligence with dozens of AI agents to do things such as account research, person research, buyer identification and the like. Drift enables sales teams to automate workflows and integrate with Salesforce instances. Typically, the platform has website visitor and customer contact information, and perhaps more information, to drive website engagement with agentic AI insights.
Impact appears to be limited to Salesforce tenants integrated with Salesloft Drift
Company engineers are investigating a suspected compromise of a Salesloft Drift application programming interface (API) key that may enable threat actors to access data integrated with Salesforce tenants. Salesloft has indicated that customers that do not integrate their data with Salesforce are not impacted by this campaign.
Threat actors were observed attempting to exploit exposed API keys, creating the potential for unauthorized access to data shared between Drift and connected systems. In addition, threat actors are specifically exporting Salesforce case data and searching for information such as API keys, passwords, and other credentials. These credentials and keys may allow access to additional data within other software-as-a-service (SaaS) environments or on-premises systems. Mandiant's Incident Response team published a security update on August 26 attributing this attack to the threat group UNC6395.
In response to this activity, Salesloft revoked Drift integrations as a precautionary measure, thereby interrupting the ability for further unauthorized access to occur through the API linkage. Salesloft has proactively revoked Drift integrations with Salesforce to safeguard against potential unauthorized access.
What you should do
First, call your IT team and see if your company has a Salesforce integration with the Drift application. If it does, then as a potentially affected company, you should review and rotate any API keys tied to Drift or Salesforce and monitor system logs for unusual activity. Engineers are continuing to investigate the root cause, and guidance may evolve as additional information becomes available. Given the prevalence of AI integrations, we expect to see more breaches regarding vendors using AI-based technologies, we will continue to monitor this trend as a practice and discuss securing other AI-based platforms and integrations with you.
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