Jones Day earned the best ranking of all of the top performing law firms, based on comparative ranks by BTI Consulting in its inaugural "Peak Performer" report, which covers each of the client-facing activities across all of BTI's published research.
BTI said only 16 law firms met "this brutal test by earning a place in the elite group in each of the five BTI reports for 2019." Those surveys included the BTI Client Service A-Team, BTI Brand Elite, BTI Industry Power Rankings, BTI Legal Innovation and Technology Outlook, and BTI Client Service All-Stars for Law Firms. Jones Day was one of only two firms to rank in the Top 10 in each of those surveys.
The survey results are based solely on independent client feedback conducted by BTI with legal decision makers at the world's leading organizations. Law firms are not allowed to submit names, self-nominate, or provide a referral.
"Client service stands squarely at the very top of the heap," BTI writes. "Client service drives new business, client retention, and higher rates. It also drives inbound referrals and almost every aspect of the client experience."
BTI recently named Jones Day as the "Most Recommended" law firm by clients to their peers for the 18th consecutive year. Jones Day has also ranked #1 in the BTI Client Service A-Team report for the past three years.