Loyens & Loeff has been featured in a global Microsoft Customer Story, highlighting how weare modernising the way legal and tax work is delivered through a responsible and scalable approach to Artificial Intelligence.
Operating in a complex, cross-border environment, we set out to streamline workflows and reduce friction in day-to-day practice, without compromising on security, governance, or client trust.This led to the firm-wide deployment of Microsoft 365 Copilot and Surface devices, creating a consistent, AI‑ready foundation across our international offices.
As Managing Partner Harmen Holtrop explains, this transformation was driven by a clear objective: enabling professionals to focus more on high-value thinking and client service.Artificial Intelligence plays a key role in this, but always as an enabler, supporting expertise while keeping decision-making firmly in the hands of the adviser.
A strong emphasis was placed on governance and control throughout the process. Through extensive testing and the use of trusted and vetted tools the firm was able to embed AI into daily work in a secure and compliant way, aligned with its regulatory environment and client expectations.
With high adoption rates, over one million recorded prompts, and measurable efficiency gains across workflows, the initiative has already had a meaningful impact, helping teams work with greater structure, clarity, and consistency.
Being featured on Microsoft's global Customer Stories platform reflects our continued investment in innovation with purpose where Artificial Intelligence is one pillar within a broader, people‑centred approach to delivering smarter legal solutions. This approach is part of how we shape and apply AIacross the firm in a thoughtful, pragmatic way.
Read our feature on Microsoft's Customer Stories here.