Article
The AI Client Promise: When Technology Supports The Work, Trust Still Owns The Relationship
Professional services firms are integrating AI into client work through drafts, reviews, and internal processes, but the technology's invisible presence raises critical questions about transparency and trust. When should clients be informed that AI assisted their matter, and how can firms classify AI use to protect both efficiency and confidence? A framework emerges that categorizes AI applications into four distinct zones: invisible internal uses, disclosed assistance, approved deployments, and strictly of
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