Having suitable, objective service levels and appropriate service level agreement terms is the single most important means to ensure the quality of IT service delivery is being measured and monitored for the benefit of both customers and service providers.
In this session, we will provide a deeper dive into the critical considerations in negotiating service level agreements for IT services contracts. We'll examine essential service level and service level credit contract terms as well as some that can be controversial and also highlight negotiation tips for those that are most contentious between customers and service providers.
This program qualifies for up to 1 hour of Substantive CPD (ON), 1 hour of CPD (BC), and 1 hour of CLE (QC).
Date and Time
Wednesday, March 2, 2022
1 pm – 2 pm ET
Speakers
Greg
Johns
Counsel, Technology
Sam Foster
Associate, Business Law
Log-in details will be e-mailed after registration is complete.