Problem Encountered
Reedify has worked closely with MDL's executive team on various
occasions over the past few years, typically on the backend of
projects they have undergone with Telstra regarding billing and
reconciliation. Telstra's project management and billing is
notoriously difficult to understand, manage and ensure compliance
and when issues have been noticed – MDL reached out to
Reedify for assistance.
Solution Proposed
Reedify provide monthly management services to MDL, which processes
their monthly invoicing with Telstra into an analysis report and
payment instructions. This enables MDL to gain visibility on issues
arising – like when services are not billing with correct
discounts, or if old services haven't been removed after being
replaced within a project.
Secondly, when issues escalate and require specialist dispute
resolution services, Reedify act as the mediator and forensic
investigator for MDL. This will typically occur for issues
following a significant project or purchase between MDL &
Telstra or if Reedify proactively find a contract compliance issue
within their monthly account services to MDL.
Results Achieved
Over the last few years Reedify has achieved significant results
for MDL, within the area of monthly savings and dispute resolution
compensation. Reedify were able to reduce MDL's telco
expenditure by an average of 40%, which has totalled nearly $360K
overall.