They say you never get a second chance to make a first impression. The same is true for business names and trademarks. In our globalized economy, these can take on new and unintended meanings in other markets, sometimes with damaging results.
In 2018, Audi launched a new, all-electric SUV under the brand "e-tron". It has a nice ring to it, but less so in Quebec and other French-speaking parts of the world, where it sounds nearly the same as the word "étron", meaning "turd".
You may also have heard of Hunt-Wesson Foods marketing its line of "Big John" products in Quebec as "Gros Jos", which is French Canadian slang for "big boobs". There are other famous examples in trademark lore, in Canada and abroad.
Unfortunate cross-linguistic and cross-cultural transpositions are just one of the risks. Failure to take into account the literal meaning and implicit connotation of translations, their phonetic or conceptual similarity with a word in another linguistic group or region or their resemblance with a trademark used or registered elsewhere can hurt a brand and jeopardize its protection in a target market. This is to say nothing of the pitfalls of transliteration into different alphabets or writing systems: the Chinese characters initially used by Coca-Cola to produce the closest corresponding phonetic equivalent for its brand could be read as "bite the wax tadpole" and "female horse stuffed with wax", depending on the dialect. Coke fixed this promptly.
In Canada, the equal constitutional status of French and English, as well as the nationwide application of the Trademarks Act, make the perception of consumers speaking either or both languages particularly relevant. If there is a reasonable likelihood of confusion among any of these groups, a mark cannot be registered. Indeed, the test for confusion under Canadian law takes into account not only the first impression of the average English- or French-speaking consumer, but also that of bilingual consumers when circumstances warrant it. This is all the more important because confusion, within the meaning of the Act, may result from the use of a trademark in only one area of Canada.
Trademark owners in Canada should, therefore, pay attention to the potential for confusion between trademarks or trade names in either or both official languages. After all, there are "millions of bilingual Canadians who may associate words in one official language with their equivalent in the other"1, which is more than enough to give rise to...
...the possibility that a trade-mark that does not create any confusion in a Francophone or in an Anglophone might create confusion in a bilingual person through the use of usual, distinct words in French and in English but, to someone who knew what it meant in both languages, referring to the same reality. For example, in Produits Freddy Inc., the word "noixelle" might mean nothing to an English-speaking person, and the word "nutella" might be meaningless to a French-speaking person, but it was not excluded that the use of either of these words would confuse a bilingual person who knew the meaning in both languages.2
As the foregoing exemplifies, the likelihood of confusion across cultures and languages based on conceptual similarity will be higher for trademarks made up of or derived from common words.
The upshot of all this is that Canadian businesses should, at a minimum, consider both official languages when picking a trademark for their products and services. They should consider obtaining an availability opinion from a trademark professional, not only for the actual mark but its potential translations too. Aside from the legal availability of a trademark in foreign jurisdictions, careful thought should be given to how the brand will be perceived by buyers with different cultural references and sensitivities.
For a business to use a brand internationally — if for no other reason than to sell products online — the most relevant markets should be identified to assess whether the trademark will convey the right image and message to customers there.
You will also want to steer clear of online translation tools for something so important, and instead consult professional translators or native speakers. Slang and idioms can be a challenge, and you want to avoid having to ask buyers to pardon your French.
1. Pierre Fabre Médicament v. Smithkline Beecham Corp., 2001 FCA 13,  2 FC 636 at 639.
2. Ibid. at 641-642.
This article originally appeared in the March-April 2020 issue of Canadian Lawyer InHouse magazine.
Originally published May 21, 2020
The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.