Problem Encountered
Reedify has worked closely with MDL's executive team on various occasions over the past few years, typically on the backend of projects they have undergone with Telstra regarding billing and reconciliation. Telstra's project management and billing is notoriously difficult to understand, manage and ensure compliance and when issues have been noticed – MDL reached out to Reedify for assistance.

Solution Proposed
Reedify provide monthly management services to MDL, which processes their monthly invoicing with Telstra into an analysis report and payment instructions. This enables MDL to gain visibility on issues arising – like when services are not billing with correct discounts, or if old services haven't been removed after being replaced within a project.
Secondly, when issues escalate and require specialist dispute resolution services, Reedify act as the mediator and forensic investigator for MDL. This will typically occur for issues following a significant project or purchase between MDL & Telstra or if Reedify proactively find a contract compliance issue within their monthly account services to MDL.

Results Achieved
Over the last few years Reedify has achieved significant results for MDL, within the area of monthly savings and dispute resolution compensation. Reedify were able to reduce MDL's telco expenditure by an average of 40%, which has totalled nearly $360K overall.