We want to ensure that working with us always meets our clients' expectations and that every project is smooth, clear and delivers value. That is why we are from now on asking for feedback more systematically once an assignment has been completed.
The feedback we receive directly guides how we refine our service to make it even better – in terms of proactive communication, the smoothness of our collaboration, the solution-focused nature of our advice, and our understanding of our clients' business.
We use the internationally recognised NPS (Net Promoter Score) metric, which helps us identify how we have succeeded and how we can take our collaboration to the next level. The NPS survey will be easy to respond to and we assure you that it will take less than a minute. The impact of this simple action is however significant.
We develop the client experience holistically and are committed to our clients' success. The right direction of our work is supported by the recent Prospera Law Firm Review survey, in which our ability to understand the client's business was rated as the best in Finland and our overall service as the second best in Finland.
Every NPS review is important to us – we would like to thank our clients in advance for their feedback.