As headlines on the novel coronavirus continue to escalate and the World Health Organisation now categorises the outbreak as a pandemic, the MGA and MBR have adopted policies to mitigate the spread of the virus that seek to maintain the smooth running of their services, including the closure of their offices to the public with immediate effect. Until further notice, both entities have put in place remote working measures for their employees.

This guidance intends to highlight key changes in day-to-day processing and operations of the MBR and MGA.

MBR – service continuation via various alternative channels

MBR has announced the continuation of the provision of services through the following methods:

  • registration of documents through online services on their website;
  • ordering of certificates or documents through email and returned by post;
  • payments of penalties and fees through bank transfer: (i) BOV account with IBAN: MT09VALL22013000000040025310447 or (ii) HSBC account with IBAN: MT91MMEB44026000000002173649001;
  • paper format documents may be left in an envelope and delivered in a dedicated letterbox at the entrance of their premises. Processing of such documents will start 2 working days from delivery to minimise any health risks for our employees;
  • documents addressed to the ICTU are to be delivered in the dedicated letterbox clearly indicating that these relate to share transfers. The share transfer documents will be processed and the necessary documentation will be forwarded to the MBR; and
  • meetings will be held through teleconferencing only.

Should you require any assistance with contacting and making filings to the Malta Business Registry, get in touch with WH Partners' corporate services team at

MGA – assistance, document delivery and reporting via online channels

The MGA has meanwhile implemented the temporary measure of accepting all submissions in soft copy. This does not constitute an exemption from adherence to document certification requirements. The MGA has reminded operators that notwithstanding the situation, obligations relating to the protection of players should not be prejudiced, and that reporting obligations towards the MGA that relate to such measures – including but not limited to the Player Funds Reports and reporting obligations concerning the financial standing of the licensee – must continue to be observed. Where licensed operators face challenges to meet any requirements, operators are encouraged to contact MGA officials.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.