United States:
Rules For Effective Client Communication
10 November 2014
Fisher Phillips LLP
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Tim Murphy's article "Rules for Effective Client
Communication" was featured in The Recorder on
October 29, 2014.
An attorney's primary role in most client relationships is
simple: analyze their legal problems and guide them to practical
solutions. All lawyers, regardless of level of experience, must
develop the skills to communicate analysis and advice. The best
analysis and advice serves no one if it's locked away in a
lawyer's mind; it must be clearly communicated to the
client.
In the article, Tim provides employers with some simple rules to
follow when communicating with clients:
-
Put yourself in your client's shoes.
-
More is better when it comes to communication with clients.
-
Respond to your clients immediately.
-
Bad news doesn't get better with age.
-
Be short and sweet and use plain English.
To read the full article, please visit The Recorder. [subscription required]
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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