Check your engine
Increasingly, organisations with existing Shared Services operations are asking questions such as: How are we really doing? How do we stack up against leading practices? What areas should we improve? Our Shared Services Maturity Approach offers a means to help you answer some of these inquiries by combining a comprehensive maturity model with an objective diagnostic methodology and quantitative opportunity assessment. Through the assessment, you can gain a quick, high-level snapshot of how your Shared Services Organisations's (SSO) capabilities compare to effective Shared Services practices and identify potential ways in which to improve customer satisfaction and operational efficiency.
The maturity model assesses SSOs on four dimensions and twenty capability areas including:
The Shared Services Maturity Approach can be used to gauge the current level of capability within individual or multiple centres and/or the entire organisation.
Each assessment should yield prioritised, improvement recommendations that can assist you in your efforts to drive broader business value from your SSO.
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