What Are My Rights As A Consumer If I Buy Something Online?

AM
Dr Hassan Elhais

Contributor

Dr. Elhais, with his vast legal expertise spanning family, arbitration, banking, commercial, company, criminal, inheritance, labour, and maritime law, is dedicated to providing top-tier legal solutions. As an integral member of the team at Awatif Mohammad Shoqi Advocates & Legal Consultancy in Dubai, he contributes to the firm's mission of delivering comprehensive legal counsel across the UAE. The team, as a whole, is committed to maintaining the highest levels of integrity, confidentiality, and discretion. Initially making his mark in criminal and public law, Dr. Hassan made the decision to move to Dubai in 2006, marking a significant step in his legal career. Since joining Awatif Mohammad Shoqi Advocates & Legal Consultancy, he has been an active contributor to the firm's growth and reputation. Dr. Hassan is known for his dedication to transparency in legal dealings and fee structures, a reflection of his solid ethical values.
All UAE retailers, suppliers or traders including those selling online are subject to the country's Consumer Protection Laws.
United Arab Emirates Consumer Protection

Question: What are my rights as a consumer if I buy something online and don't find it matching my expectations?

Answer: All UAE retailers, suppliers or traders including those selling online are subject to the country's Consumer Protection Laws.

According to article 5 of law No 24 of 2006, if the goods were purchased from a UAE store, refunds are available in two events: 1) discovery of a faulty product; 2) the supplied product was of a different description to what was delivered. Also the refund shall be granted during the proper time as per the Law.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

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