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On July 27, 2015, the Financial Conduct Authority published
final guidance for firms on risks to customers from performance
management. The guidance applies to all firms with staff that deal
directly with retail customers. The guidance is intended to assist
firms in ensuring that the risk of misselling from performance
management is managed and to monitor performance management,
looking for indicators of undue pressure to identify poor
practices. The FCA will reconsider the guidance once the Markets in
Financial Instruments Regulation and Directive, known as MiFID II,
come into effect on January 3, 2017.
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
