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The EBA and the European Securities and Markets Authority published their final guidelines for handling complaints in the banking and securities sectors.
On 13 June 2014, the EBA and the European Securities and Markets
Authority ("ESMA") published their final guidelines for
handling complaints in the banking and securities sectors. The
guidelines, which aim to ensure a consistent approach to complaints
handling across the EU, apply to national authorities responsible
for supervising complaints-handling by firms and to investment
firms, banks, payment and electronic money institutions and certain
fund managers. The guidelines will apply two months after
publication of the translated versions of the guidelines on the
websites of the EBA and ESMA.
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
