The Consumer Financial Protection Bureau ("CFPB") Ombudsman detailed the agency's internal engagement and outreach initiatives in a 2018 Annual Report titled Advocating for Fair Process in Consumer Financial Protection.
The CFPB highlighted the following:
- outreach focused on stakeholder engagement;
- engagement at consumer conferences;
- outreach through a nationwide stakeholder teleconference series;
- introduction of a leadership "inreach" program; and
- development of a webinar on the agency's telephone contact center.
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