Brett Owens’ article “Establish a Culture” was featured in Leisure & Hospitality International. In the article, he discusses the importance of establishing culture and business expectations in the hospitality industry. Owens provides eight key components of a well-drawn out employee handbook such as; code of conduct, harassment, retaliation and discrimination , and a drugs and alcohol policy to name a few.
“Employee handbooks help define a company’s culture and set expectations for employee conduct. For restaurants, hotels and hospitality industry as a whole. These manuals play a crucial role in defining the legal rights and obligations of both employer and employee.”
To read the entire article, please visit Leisure & Hospitality International.
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