United States: Employee Management Lessons From The Runway - October 20, 2017

Last Updated: November 28 2017
Article by Jo Ellen Whitney

Who knew you could pick up employee management lessons from the TV show Project Runway?  The long running reality show, which pits multiple clothing designers against each other in a series of increasingly difficult design challenges, has run for 16 seasons. Heidi Klum, the host, lets everyone know on every episode, "In fashion, one day you are in and the next you are out!"

Project Runway is always full of drama and complex interpersonal interactions common to the reality show genre.  The current season has been particularly fraught: breakdowns, throw-downs, and many, many, tears, along with twin competing sisters, Shawn and Claire, and a cheating scandal involving Claire.  There have also been several very illuminating moments in terms of employee management.

English, por favor

A couple of the contestants, designers Margarita and Michael, really do not like the twins, Shawn and Claire.  In a recent episode, there was a strong feeling that Claire, the only twin left after an emotional elimination of Shawn the week before, was somehow cheating by copying other designers, including Margarita. 

Margarita and Michael, in the workroom, proceeded to trash talk Claire, in hushed tones and in Spanish.  The fact that the conversation was in Spanish, conveniently subtitled by the Project Runway producers, that creates the workplace issue. 

Employers frequently experience complaints from employees that those in the workplace who speak a language other than English are insulting or otherwise making fun of the English-only speakers. The aggrieved employees simply can't prove it because they don't speak the language in question, although body language, in many employment instances, appears to be universal.

Sometimes when these complaints are frequent enough, or involve potential issues of sexual harassment, inappropriate defamatory language or racial epithets, employers are very tempted to enact an English-only rule in the workplace. 

However, English-only rules carry various burdens and possible liability.  There is always the potential that the employer will be determined to have discriminated against its employees on the basis of ethnic origin.  If you choose to utilize English only, as an employer you need to carefully think through the issues relating to this matter.  

A familiarity with English in order to understand instructions, understand safety training or an ability to communicate with other employees and customers can be a very appropriate employment requirement.  Employers who have highly safety sensitivity functions have a high impetus for encouraging common language usage.  Employees may need to be able to communicate with each other rapidly in order to avoid things like a chemical spill or injury to a patient in a healthcare setting. 

However, English only, particularly in breakrooms, lunchrooms, and on "your own time" can create a real sense of disenfranchisement in employees who do not speak English as a first language, could alienate certain customers who speak Spanish or other languages, and can also lead to a more underground methodology by employees basically picking on each other.

English only does not address the underlying behavioral or policy issue that created the concern in the first instance. There are certainly other alternatives to dealing with the potential of inappropriate language or statements including placing a supervisor who speaks the language in the breakroom for a period of time, discussing the issues directly and specifically with the employees, providing additional training and having supervisors directly call out the behavior and stop it if, and when, it occurs.

Hurt feelings obscure the facts

On Project Runway, there were multiple hurt feelings about who copied who and which outfit was better, with one judge being reduced to asking a contestant who was having something of a hissy fit, "Well are you a contestant, or are you a Judge?" But after the hurt feelings and creative differences had spun on and on, a kernel of what an employer needs to consider came forward.  There was an allegation that Claire, who had been the subject of the creative debate, was cheating by utilizing a tape measure to measure pre-made clothes in her apartment.  This is all very Project Runway, but her conduct was a direct violation 

What is interesting is the contestants knew that this had been occurring for a significant period of time, but it took them a long period of venting to ever get to something that was actually pertinent to how the contest was run. 

This occurs frequently with employees when they are reporting concerns or issues that relate to compliance.  Employees start with concerns about how someone acts, behaves, looks at them, or doesn't say hello in the morning, before ever getting to the issues of things like absenteeism or a HIPAA violation due to an inappropriate social media post.  In dealing with employees who bring concerns to your attention, employers need to focus on asking the next question and on specificity of reporting.  An important question is a simple one:  do you have any other concerns?

As the show's host Tim Gunn indicated when listening to the concerns of the designers, you are certainly entitled to your opinion - but are there any other concerns? Employers sometimes fear asking "what else" for fear of what might crawl out from under a rock.  But it is better to see it in the light of day than have it sneak up on you in true horror movie fashion and ambush you in a darkened room.  Do you have any other concerns?  Are there any other issues? Who else would you like us to talk to about this matter? These are all critical questions to help you wade through the emotion to the facts. 

Compassion fatigue

Once the designer had been trashed, disqualified and tossed off Project Runway, all of a sudden, the people who had willingly thrown her under the bus started to talk about how concerned they were, how they never meant for this to happen, how they didn't realize she would get thrown out of the competition, and a wide array of other comments which can only be attributed to guilt. 

When reporting policy breaches or raising particular issues, employees frequently start with, "I don't want to get anyone in trouble but..."  However, the sheer fact that they are bringing the issue to your attention indicates that it is not ok, regardless of how they pretty-up the concerns. 

Issues always need to be assessed, then addressed, regardless of whether or not the employee doesn't want to get anyone into trouble.  Employers continue to have liability and once you know about the problem, your liability risk increases. The employer is required to take appropriate, prompt and remedial action, no excuses. 

This kind of reporting remorse also crops up when employees agree to take on additional tasks, overtime, and similar items in order to "help out" another employee who may need time off or some form of workplace accommodation. Particularly with informal accommodation requests, compassion fatigue can frequently develop, as employees find themselves late to their own family gatherings or working more overtime than they are comfortable with. Once the compassion fatigue sets in and they begin to complain, they want relief but they don't want it to be their action which caused employee discipline.  The proverbial have your cake but it can't have any calories issue.

Compassion fatigue plus guilt can create a toxic process and lead to the employee blaming you for taking the action. Employers need to assess any policies as a whole and be consistent with alleged employee concerns. It should be clear that it is not the responsibility of the employee to assess discipline but it is his/her responsibility to report concerns. 

Employers should also take into consideration the fact that employees frequently do not come forward at the first sign of a problem. In Project Runway, they apparently waited several weeks before reporting Claire's cheating. Many employees wait until the problem has progressed beyond resolution before they raise an issue with you.

As an employer, you should encourage prompt, accurate, and specific reporting of concerns in order to limit this problem. But, you need to be wary of setting time limits for reporting as such can, as the EEOC has stated, have a chilling effect on employee reporting.  Don't put barriers in the way of employees who want to report a concern to you.  Make that process as easy as possible with multiple points where employees can report, and encourage employee interaction, and discussion. 

Take notes on how to be a manager from Tim Gunn

Tim Gunn, Project Runway's host, mentor, coach, conscience, and all around snappy dresser, is the first to deal with the contestants storming off the stage and the temper tantrums that arise.  Tim is always clear, precise, focused, consistent, and although sympathetic, never allows himself to be drawn in to the manipulations of the contestants.  In other words, the perfect manager. 

While contestants are spouting off about unfairness and creative differences, Tim continues to tell them that while that is their opinion, it is not their judgment call to make.  Eventually, this calm process elicits the issue which raises Tim's concern, the cheating comes out.  Tim, in grand style, announces that all the creative differences are a non-issue, but the cheating is in fact something the show needs to review.  He listens, asks questions, and then tells them a review will occur and he will get back to them. 

The show then takes prompt, effective and focused investigatory action with Tim questioning Claire and specifically asking her if she engaged in the questionable behavior.  Claire, to her credit, owns up, she loses her prize for that episode, and is required to leave the competition. Tim's body language clearly indicates that he is distressed and that he is deeply disappointed in the conduct of Claire and some of the other contestants, but he never appears to allow that to cloud his focus. Tim's voice carries weight after multiple seasons of being fair, neutral, and supportive with all contestants - a tough act to balance.  When he gets to the bottom of the issues, there is no second guessing, misplaced sympathy, or waffling. 

The dismissal of a contestant from the show is essentially a termination. Tim Gunn has perfected the skill.  For every reality show and in employment:

  • There are clear and specific rules which the contestants and employees know. 
  • The contestants and employees are provided training and the ability to ask questions about the rules
  • When an issue is brought to the shows attention it is investigated and assessed
  • The person accused of the misconduct is given the opportunity, in clear and specific language, not buried in euphemisms, to make his/her statement regarding the conduct.
  • A decision is then made, communicated promptly, and appropriately.
  • Finally, other people involved in the complaint are informed of the actions that are taken and how the complaint was resolved.

While employers frequently want to say, "we don't discuss personnel matters," in a world of Twitter, Facebook, and other instantaneous social media gossip, refusing to provide any information sometimes frequently will do more harm than good.  A focused message with clear communication can frequently assist the employer in managing any internal concerns or upheaval. 

Project Runway is well lit, well filmed, and edited to highlight the drama, but every HR person knows this stuff happens pretty much every day, without editing.  Prompt, fair, and focused action gets you to the end of the episode and potentially a happy ending.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

To print this article, all you need is to be registered on Mondaq.com.

Click to Login as an existing user or Register so you can print this article.

In association with
Related Topics
Related Articles
Related Video
Up-coming Events Search
Font Size:
Mondaq on Twitter
Register for Access and our Free Biweekly Alert for
This service is completely free. Access 250,000 archived articles from 100+ countries and get a personalised email twice a week covering developments (and yes, our lawyers like to think you’ve read our Disclaimer).
Email Address
Company Name
Confirm Password
Mondaq Topics -- Select your Interests
 Law Performance
 Law Practice
 Media & IT
 Real Estate
 Wealth Mgt
Asia Pacific
European Union
Latin America
Middle East
United States
Worldwide Updates
Registration (you must scroll down to set your data preferences)

Mondaq Ltd requires you to register and provide information that personally identifies you, including your content preferences, for three primary purposes (full details of Mondaq’s use of your personal data can be found in our Privacy and Cookies Notice):

  • To allow you to personalize the Mondaq websites you are visiting to show content ("Content") relevant to your interests.
  • To enable features such as password reminder, news alerts, email a colleague, and linking from Mondaq (and its affiliate sites) to your website.
  • To produce demographic feedback for our content providers ("Contributors") who contribute Content for free for your use.

Mondaq hopes that our registered users will support us in maintaining our free to view business model by consenting to our use of your personal data as described below.

Mondaq has a "free to view" business model. Our services are paid for by Contributors in exchange for Mondaq providing them with access to information about who accesses their content. Once personal data is transferred to our Contributors they become a data controller of this personal data. They use it to measure the response that their articles are receiving, as a form of market research. They may also use it to provide Mondaq users with information about their products and services.

Details of each Contributor to which your personal data will be transferred is clearly stated within the Content that you access. For full details of how this Contributor will use your personal data, you should review the Contributor’s own Privacy Notice.

Please indicate your preference below:

Yes, I am happy to support Mondaq in maintaining its free to view business model by agreeing to allow Mondaq to share my personal data with Contributors whose Content I access
No, I do not want Mondaq to share my personal data with Contributors

Also please let us know whether you are happy to receive communications promoting products and services offered by Mondaq:

Yes, I am happy to received promotional communications from Mondaq
No, please do not send me promotional communications from Mondaq
Terms & Conditions

Mondaq.com (the Website) is owned and managed by Mondaq Ltd (Mondaq). Mondaq grants you a non-exclusive, revocable licence to access the Website and associated services, such as the Mondaq News Alerts (Services), subject to and in consideration of your compliance with the following terms and conditions of use (Terms). Your use of the Website and/or Services constitutes your agreement to the Terms. Mondaq may terminate your use of the Website and Services if you are in breach of these Terms or if Mondaq decides to terminate the licence granted hereunder for any reason whatsoever.

Use of www.mondaq.com

To Use Mondaq.com you must be: eighteen (18) years old or over; legally capable of entering into binding contracts; and not in any way prohibited by the applicable law to enter into these Terms in the jurisdiction which you are currently located.

You may use the Website as an unregistered user, however, you are required to register as a user if you wish to read the full text of the Content or to receive the Services.

You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, link, display, or in any way exploit any of the Content, in whole or in part, except as expressly permitted in these Terms or with the prior written consent of Mondaq. You may not use electronic or other means to extract details or information from the Content. Nor shall you extract information about users or Contributors in order to offer them any services or products.

In your use of the Website and/or Services you shall: comply with all applicable laws, regulations, directives and legislations which apply to your Use of the Website and/or Services in whatever country you are physically located including without limitation any and all consumer law, export control laws and regulations; provide to us true, correct and accurate information and promptly inform us in the event that any information that you have provided to us changes or becomes inaccurate; notify Mondaq immediately of any circumstances where you have reason to believe that any Intellectual Property Rights or any other rights of any third party may have been infringed; co-operate with reasonable security or other checks or requests for information made by Mondaq from time to time; and at all times be fully liable for the breach of any of these Terms by a third party using your login details to access the Website and/or Services

however, you shall not: do anything likely to impair, interfere with or damage or cause harm or distress to any persons, or the network; do anything that will infringe any Intellectual Property Rights or other rights of Mondaq or any third party; or use the Website, Services and/or Content otherwise than in accordance with these Terms; use any trade marks or service marks of Mondaq or the Contributors, or do anything which may be seen to take unfair advantage of the reputation and goodwill of Mondaq or the Contributors, or the Website, Services and/or Content.

Mondaq reserves the right, in its sole discretion, to take any action that it deems necessary and appropriate in the event it considers that there is a breach or threatened breach of the Terms.

Mondaq’s Rights and Obligations

Unless otherwise expressly set out to the contrary, nothing in these Terms shall serve to transfer from Mondaq to you, any Intellectual Property Rights owned by and/or licensed to Mondaq and all rights, title and interest in and to such Intellectual Property Rights will remain exclusively with Mondaq and/or its licensors.

Mondaq shall use its reasonable endeavours to make the Website and Services available to you at all times, but we cannot guarantee an uninterrupted and fault free service.

Mondaq reserves the right to make changes to the services and/or the Website or part thereof, from time to time, and we may add, remove, modify and/or vary any elements of features and functionalities of the Website or the services.

Mondaq also reserves the right from time to time to monitor your Use of the Website and/or services.


The Content is general information only. It is not intended to constitute legal advice or seek to be the complete and comprehensive statement of the law, nor is it intended to address your specific requirements or provide advice on which reliance should be placed. Mondaq and/or its Contributors and other suppliers make no representations about the suitability of the information contained in the Content for any purpose. All Content provided "as is" without warranty of any kind. Mondaq and/or its Contributors and other suppliers hereby exclude and disclaim all representations, warranties or guarantees with regard to the Content, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. To the maximum extent permitted by law, Mondaq expressly excludes all representations, warranties, obligations, and liabilities arising out of or in connection with all Content. In no event shall Mondaq and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use of the Content or performance of Mondaq’s Services.


Mondaq may alter or amend these Terms by amending them on the Website. By continuing to Use the Services and/or the Website after such amendment, you will be deemed to have accepted any amendment to these Terms.

These Terms shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute which may arise out of or in connection with these Terms. If you live outside the United Kingdom, English law shall apply only to the extent that English law shall not deprive you of any legal protection accorded in accordance with the law of the place where you are habitually resident ("Local Law"). In the event English law deprives you of any legal protection which is accorded to you under Local Law, then these terms shall be governed by Local Law and any dispute or claim arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts where you are habitually resident.

You may print and keep a copy of these Terms, which form the entire agreement between you and Mondaq and supersede any other communications or advertising in respect of the Service and/or the Website.

No delay in exercising or non-exercise by you and/or Mondaq of any of its rights under or in connection with these Terms shall operate as a waiver or release of each of your or Mondaq’s right. Rather, any such waiver or release must be specifically granted in writing signed by the party granting it.

If any part of these Terms is held unenforceable, that part shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the Terms shall continue in full force and effect.

Mondaq shall not incur any liability to you on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control of Mondaq. Such events, occurrences or causes will include, without limitation, acts of God, strikes, lockouts, server and network failure, riots, acts of war, earthquakes, fire and explosions.

By clicking Register you state you have read and agree to our Terms and Conditions