European Union:
Guidelines For Handling Complaints In The EU Banking And Securities Sectors
10 September 2014
Shearman & Sterling LLP
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On August 25, 2014, the European Banking Authority and the
European Securities and Markets Authority published translations of
their Joint Committee final Report on guidelines for handling
consumer complaints in the securities and banking sectors. The
guidelines, which apply to national regulators responsible for
supervising complaints handling by firms, will come into force on
October 25, 2014.
The final report and translations are available at: http://www.esma.europa.eu/content/Joint-Committee-Final-Report-guidelines-complaints-handling-securities-ESMA-and-banking-EBA-.
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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