We frequently help companies address how to manage dispute resolution with their customers and employees—and in particular, how to make use of arbitration as a fair alternative to litigation in court (including class actions). As a result, we have a great deal of experience with drafting new arbitration agreements and helping companies fine-tune their existing agreements. We provide some of our insights in a recent article published in the Spring 2013 issue of the ABA's Dispute Resolution Magazine called Getting Under the Hood: A Practical Guide to Drafting Consumer and Employee Arbitration Agreements ( pdf). We hope that readers of the blog find that it provides useful guidance for how businesses should approach consumer or employment arbitration.
Edited by
Archis A. Parasharami 
and
Kevin S. Ranlett
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