The Worcester Business Journal published "Failure to respond can be costly for your business" by Jared Fiore. Have you ever gotten a written complaint from a consumer? Don't be too quick to throw it away just yet. Below is an excerpt from the article:
A timely investigation into the allegations and a reasonable response could save your business from being hit with a substantial judgment in a subsequent lawsuit.
Continue to the full article on the Worcester Business Journal website.
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