PREVENTION CHEAPER THAN CURE
Article by Graham Hain
They say prevention is better than cure. In the world of fraud, it’s less expensive too. Associate director Graham Hain explains how and why.
Fraud On The Increase
Fraud has often been in the news in recent times – whether it’s yet another corporate failure or a new initiative to tackle it. There is a clear message that fraud is on the increase and that it is costing companies more than ever before.
In 2004, fraud in the UK amounted to £15.8 billion, according to figures from Norwich Union and it estimated that most fraud is committed against government, over £4 billion was against the private sector.
Hidden Costs
The damage caused to a company by fraud is not only limited to direct financial losses, but includes intangible costs such as:
- Loss of shareholder confidence
- Damage to reputation
- Loss of customers
- Missed business opportunities
- Loss of valued employees.
These hidden cost are difficult to calculate, but the Home Office estimates that it could amount to as much as an additional third of the cost of the direct losses.
Taking Action
Here’s the good news. There are a number of low-cost measures that can be taken to reduce the likelihood of fraud, and potentially save a lot of heartache and money in the long term.
First, businesses should identify an individual in the organisation who is to be responsible for managing fraud risk. This person needs to understand what risks the business is exposed to and develop a plan to lessen those risks. To do this effectively, the individual will need to have an in-depth knowledge of the business and will probably be at executive level.
Responsibility for fraud risk may start with senior management but it should not end there. Every employee should be aware that fraud is not tolerated and that everyone is responsible for fraud prevention and detection.
Creating An Anti-Fraud Culture
One of the most effective ways to raise awareness of fraud risk within an organisation is to issue a Fraud Policy Statement (FPS). The FPS should clearly state that the company requires honest action and that it will not tolerate fraud by employees, customers or suppliers.
To be effective it is vital that the FPS is read, understood and acted upon. From the beginning of their employment, new joiners should be made aware of the FPS and its importance. Ideally, this should form part of the induction process. It is important to set the company tone of zero tolerance to fraud.
Some convicted fraudsters claim that business cultures helped to facilitate their offences. According to findings by Perpetuity Research and Consultancy International. If executives count personal items as company expenses or make lavish gifts to customers, some employees may feel justified in their own fraudulent activities. Remove the justification, and the likelihood of fraud is reduced.
A positive reinforcement tool is fraud awareness training, which is targeted at employees that work in high-risk areas, such as accounts, sales and those with responsibility for cash. Training acts as a deterrent to fraud and can encourage people to identify and report any suspicions.
If awareness training is preceded by a survey of attitudes to fraud, the training can be tailored to an organisation’s needs, with reference to the overall company culture. Other initiatives, such as focus groups and workshops, can highlight what an organisation needs to do to raise the profile of fraud risk amongst its employees.
Take Action Against Fraud
- Appoint an executive who is responsible for fraud risk
- Issue a fraud policy statement
- Vet all new employees properly
- Monitor employees through regular appraisals and surveys
- Provide key employees with periodic fraud awareness training
- Perform a fraud vulnerability review for your company
Prevention Through People
The recruitment process can be a valuable tool in fraud prevention. When recruiting new employees, references should always be taken.
The National Criminal Intelligence Service (NCIS) reported, in 2003, how company owners or senior employees conduct some of the highest value frauds. Clearly, within certain roles, the opportunity to commit fraud is high, so it may be prudent to conduct rigorous checks on such people at the beginning of their employment. The extent of the checking should be proportionate to the position being filled.
Unsurprisingly, debt, addictive lifestyles and greed are also shown to be key factors in the perpetration of frauds. In addition, fraud can occur when employees are under pressure to meet budgets or surpass targets, so it’s important for businesses to monitor employees and recognise the warning signs of stress. The appraisal process can be an effective mechanism for identifying pressures, difficulties and grievances of individual employees.
Keeping Risk In Check
To counter fraud, businesses should also ensure that their security systems and processes are scaled with the size and focus of the organisation. A period of growth, diversification or a merger may mean that certain measures are no longer aligned with the risks they were put in place to mitigate.
Fraud vulnerability reviews can highlight both; business areas that have a high likelihood of fraud and those where the impact could be substantial. Internal controls exist to mitigate risks and should be balanced in the context of these two factors of instance and impact. Reviews help organisations to significantly reduce the opportunity for fraud, without creating bureaucracy that could stifle the enterprise.
In Summary
Fraud is big and getting bigger. When it strikes, it is usually expensive, not only in terms of the sums directly involved, but also the knock-on effect to other business areas. Several practical measures can tackle the three elements that create greater risk of fraud: opportunity, motivation and justification as shown in the fraud triangle. Putting these measures into action any organisation – big or small – can significantly reduce the risk of a fraud being committed.
TIME IS MONEY: RECOVERING THE COST OF WASTED MANAGEMENT TIME
Article by Andrew Howell and Catriona Aves
Internal investigations can eat up company resources. Andrew Howell and Catriona Aves of Barlow Lyde & Gilbert highlight recent cases of companies that have recovered the costs.
Major internal investigations in businesses rarely seem to be out of the headlines, especially very costly ones in response to pressure from regulators. Kroll and Deloitte’s expensive investigation into an alleged fraud at advertising giant WPP is just one example.
With the current emphasis in litigation on preparing cases upfront, huge sums can be spent on internal reviews before proceedings even begin. In cases where an investigation leads to litigation, to what extent can businesses recover internal review costs? Can, for example, an action be justified solely to recover investigation costs and nothing more?
In principle, so-called wasted management costs are recoverable, but there have been relatively few successful cases. There has been uncertainty as to whether a claimant needs to prove some additional expenditure or loss of revenue or profit to succeed, or whether the fact that the time has been spent is of itself sufficient.
The R&V Case
Two recent High Court decisions in R+V Verischerung AG v Risk Insurance & Reinsurance Solutions SA & Others [2006] have, however, revisited this topic. The first decision, in January 2006, made it clear that lost management time is, in principle, a distinct head of damage and that costs can be recovered even if no loss of profit or revenue or additional expenditure is shown. The second decision, in July 2006, related to the practicalities of putting together a claim.
R+V was a case about contracts of reinsurance; specifically the negotiation and operation of binding authorities under which R+V authorised the defendant, Risk Insurance & Reinsurance Solutions, to write contracts of reinsurance on its behalf. The defendants concluded various additional agreements under the binders which entitled them to receive very significant commissions, without R+V’s knowledge.
The court found the defendants guilty of dishonest conspiracy. R+V spent a great deal of time investigating and seeking to mitigate the effects of this conspiracy, as well as handling claims made under the contracts for reinsurance. R+V sought compensation for all of this investigation time.
By allowing R+V’s claim in January 2006, in principle, Mrs Justice Gloster rejected the argument that it was only the loss due to the diversion of resources as a result of the conspiracy which could be claimed. This was because the effect of time spent on the investigation deprived the employer of the resource of their employees. Therefore, a claimant need not show loss of profit or business as a remit of the investigation (so this does not exclude non-profit making organisations from claiming).
The court went on to state that it could see no difference in principle for recovery between (a) the time spent by employees working in a department specifically set up to investigate and mitigate breaches, and (b) where there is no such department but employees nonetheless spent time pursuing such investigations (a distinction drawn in Admiral Management v Para-Protect [2002]).
Quantifying The Recovery
However, the hearing in January 2006 did not deal with the actual amounts R+V could recover. This was dealt with at a separate hearing in July 2006 (R+V Verischerung AG v Risk Insurance & Reinsurance Solutions and Others [2006]), where Mr Justice Tomlinson endorsed the approach of Mrs Justice Gloster, making it clear however that it required proof "with sufficient particularity" that there had been "some significant disruption" to the business. Drawing upon Mrs Justice Gloster’s judgment, this means evidence of employees being "significantly diverted" from their normal activities.
In order to quantify the worth of "significant disruption", Mrs Justice Gloster’s judgment implied that the employee’s salary is the relevant benchmark by which to assess any damages due. R+V took this on board, and its evidence for the July hearing included a calculation of the gross wage of each employee and employee statements (22 in total), confirming time spent on the matter. The claim comprised employee time, internal overhead costs and fees charged by external contractors.
R+V claimed €3,328,357 and recovered €3,143,357. €185,000 was disallowed because Mr Justice Tomlinson felt that the work represented by this amount probably related to subsequent litigation rather than prior investigations.
Risk appeared not to challenge much of the evidence produced by R+V, so the minutiae of the evidence was not examined. However, Mr Justice Tomlinson appeared satisfied with the evidence, commenting that R+V had "attempted to discharge the evidential burden that lies upon it without disproportionate expense and without…descending into a high degree of particularity." It seems, therefore, that the court was prepared to take a realistic approach to the evidence required, although this may have been influenced by the dishonesty allegations in this case.
Record Keeping Critical
R+V’s successful recovery undoubtedly rests upon the records it was able to produce. The importance of records for a successful claim is well established and exemplified by Tate & Lyle Food and Distribution Limited and Another v Greater London Council and Another [1982]. Here, the principle of recovery for wasted management time as a result of breach of contract was accepted, but the claim failed because the claimant didn’t provide any contemporaneous records.
Since Tate & Lyle, though, the courts have relented somewhat and allowed claims where records have not been contemporaneous, but reconstructed, as was the case for the successful claimants in both Pegler Limited v Wang (UK) Limited [2000] and Horace Holman Group v Sherwood International Group Limited [2001].
However, the court acknowledged in Pegler that this is likely to be an exercise containing "discrepancies, exaggerations and errors". The amount recovered was less than that claimed and no doubt less than if contemporaneous documents had been available. In R+V, although there appear to have been contemporaneous records (underwriting and claims files), a lot of work had to be done to justify the claimed figures.
To ensure the opportunity to recover internal costs is not lost, it is helpful to adopt a system that accurately records all of the time spent by employees (in addition to professional costs). Records need to identify the particular task being carried out, so as to constitute a meaningful record against which the court can assess losses. Equally, evidence that an internal investigation causes disruption to other parts of the business (which commonly proves to be the case) needs to be collated contemporaneously.
Questions Of Disclosure
If investigation costs are to be claimed in subsequent litigation, all records of that initial review are potentially disclosable. Thought needs to be given to how to maintain a division between privileged documents which relate to the merits of the investigation but which a claimant wouldn’t want to disclose, and documents which record the work done which a claimant has to disclose to recover its costs.
The distinction is often not an easy one to draw. In a recent case involving Barlow Lyde & Gilbert, a court order was obtained to hive-off the calculation of the investigation costs precisely to avoid concerns about disclosing privileged documents before the substantive issues in the claim had been resolved.
The R+V decisions, then, clarify the principle that wasted management and staff time costs in relation to investigations can be recouped, if supported by evidence and that the court will take a pragmatic approach, accepting both contemporaneous and reconstructed records.
This surely makes sense. The reluctance to draw a distinction between established investigatory departments and ad hoc investigative work by employees is also helpful recognition of the realities of the burdens placed upon organisations facing such investigations. It is a cost burden which is only likely to increase.
Internal Costs Of Litigation
By contrast, internal costs incurred in relation to management time spent on litigation itself are not generally recoverable as exemplified by the €185,000 that R+V were not entitled to recover. Similarly, if an organisation expends costs investigating a claim to defend what turns out to be an unfounded court action, is there any reason logically why it should not be able to recover those costs as well as its legal expenses? As matters stand, these investigation costs aren’t usually recoverable either, probably for reasons of pragmatism to stem further disputes about the costs of litigation.
Nonetheless, for a potential claimant embroiled in internal investigations which could easily expand into litigation, the message from R+V is clear: investigation costs are recoverable but internal procedures may need to be revised to ensure lost time doesn’t always mean (still more) lost money.
An earlier version of this article appeared in the May 2006 edition of Accountancy and is reproduced with the kind permission of Wolters Kluwer Ltd.
ROUND UP
Examples of recent cases in which the forensic accounting team have been involved.
Suited And Booted
Expert report on insolvency
A supplier of men’s suits appointed us to provide an expert report. We had to determine whether the wholesaler it supplied was insolvent at a date when payments for stock had been promised. The Defendant’s expert agreed that the wholesaler was insolvent. However, the case still went to trial, and Graham Hain gave evidence. Judgment is awaited.
Out Of Africa
Expert evidence on hotel valuation
We were instructed in a case relating to the sale of a hotel in Africa in the London Court of International Arbitration (LCIA). Instructed on behalf of the Claimant, Doug Hall of Smith & Williamson provided expert evidence on valuation and due diligence issues and gave evidence at the LCIA. The full damages claimed were awarded.
Under The Spotlight
Investigating a former FD
Following the departure of a finance director, we were instructed to investigate his actions in certain areas where significant liabilities came to light. Our independent review of the evidence allowed the company board and its legal advisers to negotiate with the finance director in relation to his compromise and earn-out agreements.
Travel Disruption
Forensic examination of share value
We were engaged by an investor in a travel company facing a claim from its previous owner for loss of shares in the company to which he attached an inflated value. By forensic examination of the company’s trading track record and a realistic assessment of its future trading prospects, we were able to demonstrate that its shares had a minimal value resulting in the Claimant dropping the case before trial.
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