EMRA (Energy Market Regulatory Authority), Turkey's energy
market regulator has amended electricity legislation, particularly
focusing on consumer-facing aspects. The definition of
"eligible consumer" has now changed to focus on the
location, rather than individual. Changes also apply to billing and
meter reading timeframes, as well as the steps distribution
companies must take before initiating legal processes and
enforcement proceedings against consumers.
EMRA published the Amending Regulation on Electricity Market
Regulation on Consumer Services ("Amendment
Regulation") in Official Gazette number 29791 on 4
August 2016, entering into effect on the same date.
Key changes introduced by the Amendment Regulation include:
Change to definition of "eligible
The definition of "eligible consumers" changes to
focus on the location, rather than the particular consumer. These
consumers are eligible to choose their electricity suppliers.
Accordingly, "eligible consumers" are now defined as
consumers who own (or obtain) usage rights for an electricity
connection location which consumed more than the eligible consumer
limit in the preceding calendar year.
Adjustments to billing processes
Monthly (or longer) billing periods
must now be determined under the retail sales agreements or
bilateral consumer agreements. The billing period cannot exceed one
Electricity distribution companies
cannot bill more than once in the same calendar month under the
retail sales agreement. Certain exceptions exist, such as billings
for electricity disconnections due to unpaid bills, termination,
expiration of the agreement, or changes in energy suppliers.
Consumers can now request to make
payments in installments if the billing period is initially
determined as three months or less, but a particular billing period
exceeds three months.
Electricity distribution companies
must now read electricity meters every 25-35 days and only once
each calendar month. Exceptions apply for force majeure, heavy
weather conditions, inability to make readings due to periodic
usage, as well as other reasons and situations deemed acceptable by
Information requirements under bilateral agreements
Invoices and payment notices sent to consumers who purchase
electricity under a bilateral agreement and have agreed to purchase
electricity for a specific period of time must include:
Term of the undertaking.
Remaining period of the
Date which the undertaking
Rules for forfeit penalties in case
of early termination.
Initiating proceedings against consumers
To initiate legal processes and enforcement proceedings against
residential consumers who are subject to regulated tariffs,
electricity distribution companies must first:
Disconnect the consumer's
Terminate the consumer's
Deduct the consumer's security
deposit from unpaid amounts.
Any proceedings initiated contrary to this process will be
stopped and the costs of the proceedings will not be claimed from
Please see this link for the full text of the Amendment
Regulation (only available in Turkish).
Information first published in the MA | Gazette, a fortnightly legal
update newsletter produced by Moroğlu Arseven.
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
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