Most Read Contributor in South Africa, September 2016
With the current downturn in local and international financial
markets, it is imperative that organisations refocus their efforts
on becoming more cost-effective and productive to survive the
With this in mind, does your business experience the following
A problem that you need to keep on fixing because it always
Erratic and unpredictable cash flows;
A business process that everyone complains about but no-one
ever seems to fix;
Misaligned business practices: the way things should be done
and the way things are actually done;
Financial reporting always late or stressful;
Irregular fluctuations during stock takes without actual stock
Constant flow of customer complaints about poor product quality
Frustrated and demotivated workforce;
Large amounts of time spent on urgent but unimportant issues;
Miscommunication within and across the organisation.
The downturn has forced organisations to reconsider
non-strategic initiatives and to focus on business improvement
projects. A concerted effort is required to identify areas in
processes for improvement by leveraging effectiveness, efficiency
and quality points of change.
Our team of systemic experts at ENS are able to help in
overcoming issues that are hampering the performance and
profitability of your organisation. We will transform your
organisation from your current state to be effective where you are
doing things right, and then to be efficient where you will be
doing the right things well.
The systemic assessment focuses on the present position of the
business and recommends future actions to improve results to
overcome current limitations. We identify strengths and weaknesses,
as well as areas of high performance or constraints that are
limiting your results. These actions will identify key leverage
points for change across processes, systems and controls, and show
where resources should be invested to overcome the current
The historical approach of continuous improvement that results
in a 5 to 10% improvement is no longer sufficient when the
competition is improving at a rate of 20% or more. Recent studies
have shown that 70% of process improvement projects for 2012 are
focused on improving efficiency, improving customer satisfaction
and realising the full potential of existing resources.
Approximately 85% of process improvement projects are focused on
general business operations to extract the maximum benefit within
and across the organisation.*
Our recent assignments have shown that our innovative approach
has yielded substantial benefits for our clients.
*Business Process Excellence: Trends and Success Factors
2012 (published by the Process Excellence Network).
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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