The drumbeat of cloud computing is getting ever louder with regular testimonials about the cost-savings and agility benefits it provides. Yet large corporations have made only limited use of cloud computing.
Nearly all outsourcings start with some measure of supplier competition, even if only short lived. The customer typically has some amount of interaction with multiple prospective suppliers before settling on one. That is where the paths of outsourcing customers may diverge. Some customers follow a competitive bidding process, obtaining commitments to price and business terms from multiple suppliers. Other customers go to substantive discussions with just one supplier. Th
One of the keys to a successful outsourcing relationship is flexibility—in the contract terms and in the relationship. Flexibility is required to meet ever-changing business needs through the life of the deal. This flexibility is put to the test when a customer experiences an "extraordinary event" such as a merger, acquisition or divestiture.