Canada: Legal Tech And The Changing Legal Services Industry - Weekly Update - June 19 2019

A. QUOTE OF THE WEEK

"Another cliché could have applied at the moment, and nobody would have faulted Nurse for abiding by it: Don't fix what isn't broken. That is not Nurse's style. He tinkers and experiments, even when things are going well." (Eric Koreen, discussing Nick Nurse, coach of the 2019 NBA Champion Toronto Raptors in The Athletic.)

While many law firms continue to have very successful years, the provision of legal services and customer expectations is changing rapidly, and the best-positioned firms moving forward will be those that tinker and experiment, even as they continue to meet or exceed their financial expectations.

The Athletic is a great example of a new business model being applied very successfully to an industry (journalism) facing significant challenges. They also have by far the best Raptors content of any platform, and I would highly recommend subscribing if you're looking for great sports content.


B. ARTICLES TO READ

1. What Law Firms Can Learn from the Raptors' Analytics Department

What Drives Kyle Lowry's Unexplainable Basketball Genius (Kevin Arnovitz)

Key Quote:

""When I first got the job, the analytics guys came to me to tell me how much Kyle affects winning," Ujiri says. "They made me understand." To the Raptors' analytics group, Lowry was the most valuable player on the roster, even if a cursory glance at the team's stats page didn't distinguish him. It took some selling, but they showed Ujiri that during Lowry's one season in Toronto, the Raptors were decidedly better when Lowry was on the floor. Lowry-led units consistently found higher percentage shots, particularly at the rim; were constantly in transition when he was at the controls, be it after live turnovers or rebounds; and contested opponents' attempts more effectively."

Why it Matters:

One of the key drivers of the Raptors' success this year was the play of their point guard, Kyle Lowry. While Lowry has at times been heavily criticized by casual observers – especially after games in which he shoots poorly – most data-driven fans (especially those that read The Athletic) are well aware of his contributions to winning that rarely show up in traditional box scores (which omit most of the important modern statistical measures that are attributed to success). The Raptors were able to acquire Lowry several years ago because his former employers failed to properly appreciate the value he was bringing to the table.

Law firms face a similar challenge. Their talent is typically evaluated by traditional metrics (mostly related to the billable hour and realization rates). While these metrics can be helpful in certain cases, they fail to properly capture the true value that many key performers bring to the table. For example, a lawyer may be incredible at client retention (keeping fans coming to games) or may be an incredible mentor (locker room presence) whose impact on younger lawyers (rookies) is such that they flourish in their careers and are likely to stay with the firm longer (sign a contract extension). For law firms to properly evaluate their talent (players), they need to consider which behaviours they want to reward and which metrics don't always show up in their billable hours (in the box score), but are important contributors to the firm's bottom line (winning).

2. Fear of Change – Judges and the French Government

France Bans Judge Analytics, 5 Years in Prison for Rule Breakers (Artificial Lawyer)

Key Quote:

"In a startling intervention that seeks to limit the emerging litigation analytics and prediction sector, the French government has banned the publication of statistical information about judges' decisions – with a five-year prison sentence set as the maximum punishment for anyone who breaks the new law."

Why it Matters:

In 2017, the French government passed a law that required companies with more than 50 employees to guarantee workers the right to disconnect from technology when they leave the office at night. As somebody who responds to emails at all hours of the day, that's definitely a law I can get behind. However, the recent prohibition on the publication of statistical information about judges' decisions is another matter altogether. Clearly, there is a concern that judges (being human, after all) aren't always consistent with their decisions and can be subject to bias. And this legislation appears to be an ill-conceived attempt to reduce transparency, such that the mirage that judges are perfect and always make well-reasoned and logical decisions can continue. Unsurprisingly, the new law has been widely ridiculed. As one commentator noted, "A legal system must be open, transparent and always open to scrutiny, the second it uses criminal law to shelter it from criticism and review, it ... becomes dangerous."

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

To print this article, all you need is to be registered on Mondaq.com.

Click to Login as an existing user or Register so you can print this article.

Authors
 
In association with
Related Topics
 
Related Articles
 
Related Video
Up-coming Events Search
Tools
Print
Font Size:
Translation
Channels
Mondaq on Twitter
 
Mondaq Free Registration
Gain access to Mondaq global archive of over 375,000 articles covering 200 countries with a personalised News Alert and automatic login on this device.
Mondaq News Alert (some suggested topics and region)
Select Topics
Registration (please scroll down to set your data preferences)

Mondaq Ltd requires you to register and provide information that personally identifies you, including your content preferences, for three primary purposes (full details of Mondaq’s use of your personal data can be found in our Privacy and Cookies Notice):

  • To allow you to personalize the Mondaq websites you are visiting to show content ("Content") relevant to your interests.
  • To enable features such as password reminder, news alerts, email a colleague, and linking from Mondaq (and its affiliate sites) to your website.
  • To produce demographic feedback for our content providers ("Contributors") who contribute Content for free for your use.

Mondaq hopes that our registered users will support us in maintaining our free to view business model by consenting to our use of your personal data as described below.

Mondaq has a "free to view" business model. Our services are paid for by Contributors in exchange for Mondaq providing them with access to information about who accesses their content. Once personal data is transferred to our Contributors they become a data controller of this personal data. They use it to measure the response that their articles are receiving, as a form of market research. They may also use it to provide Mondaq users with information about their products and services.

Details of each Contributor to which your personal data will be transferred is clearly stated within the Content that you access. For full details of how this Contributor will use your personal data, you should review the Contributor’s own Privacy Notice.

Please indicate your preference below:

Yes, I am happy to support Mondaq in maintaining its free to view business model by agreeing to allow Mondaq to share my personal data with Contributors whose Content I access
No, I do not want Mondaq to share my personal data with Contributors

Also please let us know whether you are happy to receive communications promoting products and services offered by Mondaq:

Yes, I am happy to received promotional communications from Mondaq
No, please do not send me promotional communications from Mondaq
Terms & Conditions

Mondaq.com (the Website) is owned and managed by Mondaq Ltd (Mondaq). Mondaq grants you a non-exclusive, revocable licence to access the Website and associated services, such as the Mondaq News Alerts (Services), subject to and in consideration of your compliance with the following terms and conditions of use (Terms). Your use of the Website and/or Services constitutes your agreement to the Terms. Mondaq may terminate your use of the Website and Services if you are in breach of these Terms or if Mondaq decides to terminate the licence granted hereunder for any reason whatsoever.

Use of www.mondaq.com

To Use Mondaq.com you must be: eighteen (18) years old or over; legally capable of entering into binding contracts; and not in any way prohibited by the applicable law to enter into these Terms in the jurisdiction which you are currently located.

You may use the Website as an unregistered user, however, you are required to register as a user if you wish to read the full text of the Content or to receive the Services.

You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, link, display, or in any way exploit any of the Content, in whole or in part, except as expressly permitted in these Terms or with the prior written consent of Mondaq. You may not use electronic or other means to extract details or information from the Content. Nor shall you extract information about users or Contributors in order to offer them any services or products.

In your use of the Website and/or Services you shall: comply with all applicable laws, regulations, directives and legislations which apply to your Use of the Website and/or Services in whatever country you are physically located including without limitation any and all consumer law, export control laws and regulations; provide to us true, correct and accurate information and promptly inform us in the event that any information that you have provided to us changes or becomes inaccurate; notify Mondaq immediately of any circumstances where you have reason to believe that any Intellectual Property Rights or any other rights of any third party may have been infringed; co-operate with reasonable security or other checks or requests for information made by Mondaq from time to time; and at all times be fully liable for the breach of any of these Terms by a third party using your login details to access the Website and/or Services

however, you shall not: do anything likely to impair, interfere with or damage or cause harm or distress to any persons, or the network; do anything that will infringe any Intellectual Property Rights or other rights of Mondaq or any third party; or use the Website, Services and/or Content otherwise than in accordance with these Terms; use any trade marks or service marks of Mondaq or the Contributors, or do anything which may be seen to take unfair advantage of the reputation and goodwill of Mondaq or the Contributors, or the Website, Services and/or Content.

Mondaq reserves the right, in its sole discretion, to take any action that it deems necessary and appropriate in the event it considers that there is a breach or threatened breach of the Terms.

Mondaq’s Rights and Obligations

Unless otherwise expressly set out to the contrary, nothing in these Terms shall serve to transfer from Mondaq to you, any Intellectual Property Rights owned by and/or licensed to Mondaq and all rights, title and interest in and to such Intellectual Property Rights will remain exclusively with Mondaq and/or its licensors.

Mondaq shall use its reasonable endeavours to make the Website and Services available to you at all times, but we cannot guarantee an uninterrupted and fault free service.

Mondaq reserves the right to make changes to the services and/or the Website or part thereof, from time to time, and we may add, remove, modify and/or vary any elements of features and functionalities of the Website or the services.

Mondaq also reserves the right from time to time to monitor your Use of the Website and/or services.

Disclaimer

The Content is general information only. It is not intended to constitute legal advice or seek to be the complete and comprehensive statement of the law, nor is it intended to address your specific requirements or provide advice on which reliance should be placed. Mondaq and/or its Contributors and other suppliers make no representations about the suitability of the information contained in the Content for any purpose. All Content provided "as is" without warranty of any kind. Mondaq and/or its Contributors and other suppliers hereby exclude and disclaim all representations, warranties or guarantees with regard to the Content, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. To the maximum extent permitted by law, Mondaq expressly excludes all representations, warranties, obligations, and liabilities arising out of or in connection with all Content. In no event shall Mondaq and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use of the Content or performance of Mondaq’s Services.

General

Mondaq may alter or amend these Terms by amending them on the Website. By continuing to Use the Services and/or the Website after such amendment, you will be deemed to have accepted any amendment to these Terms.

These Terms shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute which may arise out of or in connection with these Terms. If you live outside the United Kingdom, English law shall apply only to the extent that English law shall not deprive you of any legal protection accorded in accordance with the law of the place where you are habitually resident ("Local Law"). In the event English law deprives you of any legal protection which is accorded to you under Local Law, then these terms shall be governed by Local Law and any dispute or claim arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts where you are habitually resident.

You may print and keep a copy of these Terms, which form the entire agreement between you and Mondaq and supersede any other communications or advertising in respect of the Service and/or the Website.

No delay in exercising or non-exercise by you and/or Mondaq of any of its rights under or in connection with these Terms shall operate as a waiver or release of each of your or Mondaq’s right. Rather, any such waiver or release must be specifically granted in writing signed by the party granting it.

If any part of these Terms is held unenforceable, that part shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the Terms shall continue in full force and effect.

Mondaq shall not incur any liability to you on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control of Mondaq. Such events, occurrences or causes will include, without limitation, acts of God, strikes, lockouts, server and network failure, riots, acts of war, earthquakes, fire and explosions.

By clicking Register you state you have read and agree to our Terms and Conditions