Canada: Unsolicited Telecommunications Rules And The National Do Not Call List

On December 21, 2007, the Canadian Radio-television and Telecommunications Commission (CRTC) awarded a five-year contract to Bell Canada to operate a National Do Not Call List (National DNCL). This contract implements a key aspect of Telecom Decision CRTC 2007-48, summarized below.

In Telecom Decision CRTC 2007-48, the CRTC established a comprehensive framework for unsolicited telemarketing calls and other unsolicited telecommunications received by consumers. The framework includes rules for a National DNCL registry as well as rules regarding telemarketing and automatic dialling-answering devices — the Unsolicited Telecommunications Rules.

The registry will allow consumers to reduce the number of unsolicited telemarketing calls they receive by making a single registration. Under the framework, a subscriber or an individual having authority to act on behalf of a subscriber may register and de-register his or her telephone number with the National DNCL.

A consumer's registration will expire three years after the effective registration date and the consumer's telephone number will automatically be de-registered from the list. It will be the consumer's responsibility to re-register their telephone number after that period. If the consumer's number changes during the registration time, the consumer will have to register the new number with the National DNCL.

There will be no cost to register on the national DNCL since all the operational costs will be recovered from the subscription fees that telemarketers will be required to pay to the National DNCL operator.

Certain types of unsolicited telecommunications will be exempt from the National DNCL Rules, such as those made:

  • by or on behalf of registered charities;

  • by or on behalf of political parties (i.e., a registered political party, a candidate of a political party or an association of members of a political party);

  • to solicit a subscription for a general-circulation newspaper;

  • to a consumer that has an existing business relationship with the telemarketer; and

  • to business consumers.

In the decision, the CRTC also updated the Unsolicited Telecommunications Rules to address (a) the do not call lists of telemarketers and clients of telemarketers; (b) caller identification; (c) call number display; and (d) permitted calling hours.

Telemarketers and clients of telemarketers are required to maintain their own "do not call" lists and to honour a consumer's request not to be called. Even persons and organizations that are exempt from the National DNCL Rules are subject to these latter requirements.

Telemarketers will be required to provide call number display of the originating telemarketing communication or an alternative telecommunications number where the telemarketer can be reached for all telemarketing communications. Intentional blocking of call display information is a violation of the Unsolicited Telecommunications Rules.

Current restrictions on calling hours limit telemarketing communications to the hours of 9:00 a.m. to 9:30 p.m. on weekdays, and 10:00 a.m. to 6:00 p.m. on weekends.

Automatic Dialling-Answering Devices (ADADs) are also governed by the Unsolicited Telecommunications Rules. ADADs used for the purpose of solicitation, including telemarketing initiated by or on behalf of a charity, are prohibited. Use of ADADs is permitted only when there is no attempt to solicit, such as for public service reasons, for emergency purposes or to collect overdue accounts.

Telemarketers must maintain records to demonstrate proof of subscription and payment of fees to the National DNCL operator.

If a consumer has registered on the National DNCL and still receives calls from organizations that are not exempt, the consumer will be able to file a complaint within 14 days of receiving the offending telemarketing call. The National DNCL operator will identify a toll-free telecommunications number to call to file a complaint. Consumers will also be able to file their complaints online.

If a violation has occurred, the CRTC may impose monetary penalties for each violation of up to $1,500 for individuals, and up to $15,000 for corporations.

Several defences are available to a person accused of violating the Unsolicited Telecommunications Rules. They include valid prior express consent from the consumer, due diligence and common law defences.

The Commission has listed several criteria to provide guidance on the elements that will be considered in assessing the due diligence defence. Generally, an alleged violator should be able to establish that the telecommunication resulted from an error and that it has implemented business practices that are adequate to ensure compliance with the Rules. More specifically, the alleged violator should be able to prove that:

  • it has established adequate written policies and procedures;

  • it provides adequate ongoing training to employees;

  • it uses the National DNCL obtained from the National DNCL operator no more than thirty-one (31) days prior to the date any telemarketing communication is made;

  • it uses the telemarketer's, or, where applicable, the client of the telemarketer's, do not call list updated no more than thirty-one (31) days prior to the date any telemarketing communication is made;

  • it uses and maintains records documenting a process to prevent the initiation of a telemarketing communication to any telecommunications number that has been registered for more than thirty-one (31) days on the National DNCL, or the telemarketer's do not call list or, where applicable, the client of the telemarketer's do not call list;

  • it monitors and enforces compliance with the Unsolicited Telecommunications Rules and its written policies and procedures; and

  • in the case of a person who has retained a telemarketer to engage in telemarketing on its behalf, the person has entered into an agreement between itself and the telemarketer requiring that the latter comply with the Unsolicited Telecommunications Rules.

The CRTC expects the National DNCL to be launched by September 30, 2008.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

To print this article, all you need is to be registered on

Click to Login as an existing user or Register so you can print this article.

In association with
Up-coming Events Search
Font Size:
Mondaq on Twitter
Register for Access and our Free Biweekly Alert for
This service is completely free. Access 250,000 archived articles from 100+ countries and get a personalised email twice a week covering developments (and yes, our lawyers like to think you’ve read our Disclaimer).
Email Address
Company Name
Confirm Password
Mondaq Topics -- Select your Interests
 Law Performance
 Law Practice
 Media & IT
 Real Estate
 Wealth Mgt
Asia Pacific
European Union
Latin America
Middle East
United States
Worldwide Updates
Check to state you have read and
agree to our Terms and Conditions

Terms & Conditions and Privacy Statement (the Website) is owned and managed by Mondaq Ltd and as a user you are granted a non-exclusive, revocable license to access the Website under its terms and conditions of use. Your use of the Website constitutes your agreement to the following terms and conditions of use. Mondaq Ltd may terminate your use of the Website if you are in breach of these terms and conditions or if Mondaq Ltd decides to terminate your license of use for whatever reason.

Use of

You may use the Website but are required to register as a user if you wish to read the full text of the content and articles available (the Content). You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, link, display, or in any way exploit any of the Content, in whole or in part, except as expressly permitted in these terms & conditions or with the prior written consent of Mondaq Ltd. You may not use electronic or other means to extract details or information about’s content, users or contributors in order to offer them any services or products which compete directly or indirectly with Mondaq Ltd’s services and products.


Mondaq Ltd and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published on this server for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind. Mondaq Ltd and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Mondaq Ltd and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from this server.

The documents and related graphics published on this server could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Mondaq Ltd and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time.


Mondaq Ltd requires you to register and provide information that personally identifies you, including what sort of information you are interested in, for three primary purposes:

  • To allow you to personalize the Mondaq websites you are visiting.
  • To enable features such as password reminder, newsletter alerts, email a colleague, and linking from Mondaq (and its affiliate sites) to your website.
  • To produce demographic feedback for our information providers who provide information free for your use.

Mondaq (and its affiliate sites) do not sell or provide your details to third parties other than information providers. The reason we provide our information providers with this information is so that they can measure the response their articles are receiving and provide you with information about their products and services.

If you do not want us to provide your name and email address you may opt out by clicking here .

If you do not wish to receive any future announcements of products and services offered by Mondaq by clicking here .

Information Collection and Use

We require site users to register with Mondaq (and its affiliate sites) to view the free information on the site. We also collect information from our users at several different points on the websites: this is so that we can customise the sites according to individual usage, provide 'session-aware' functionality, and ensure that content is acquired and developed appropriately. This gives us an overall picture of our user profiles, which in turn shows to our Editorial Contributors the type of person they are reaching by posting articles on Mondaq (and its affiliate sites) – meaning more free content for registered users.

We are only able to provide the material on the Mondaq (and its affiliate sites) site free to site visitors because we can pass on information about the pages that users are viewing and the personal information users provide to us (e.g. email addresses) to reputable contributing firms such as law firms who author those pages. We do not sell or rent information to anyone else other than the authors of those pages, who may change from time to time. Should you wish us not to disclose your details to any of these parties, please tick the box above or tick the box marked "Opt out of Registration Information Disclosure" on the Your Profile page. We and our author organisations may only contact you via email or other means if you allow us to do so. Users can opt out of contact when they register on the site, or send an email to with “no disclosure” in the subject heading

Mondaq News Alerts

In order to receive Mondaq News Alerts, users have to complete a separate registration form. This is a personalised service where users choose regions and topics of interest and we send it only to those users who have requested it. Users can stop receiving these Alerts by going to the Mondaq News Alerts page and deselecting all interest areas. In the same way users can amend their personal preferences to add or remove subject areas.


A cookie is a small text file written to a user’s hard drive that contains an identifying user number. The cookies do not contain any personal information about users. We use the cookie so users do not have to log in every time they use the service and the cookie will automatically expire if you do not visit the Mondaq website (or its affiliate sites) for 12 months. We also use the cookie to personalise a user's experience of the site (for example to show information specific to a user's region). As the Mondaq sites are fully personalised and cookies are essential to its core technology the site will function unpredictably with browsers that do not support cookies - or where cookies are disabled (in these circumstances we advise you to attempt to locate the information you require elsewhere on the web). However if you are concerned about the presence of a Mondaq cookie on your machine you can also choose to expire the cookie immediately (remove it) by selecting the 'Log Off' menu option as the last thing you do when you use the site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies and we are not aware of any at present that do so.

Log Files

We use IP addresses to analyse trends, administer the site, track movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


This web site contains links to other sites. Please be aware that Mondaq (or its affiliate sites) are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these third party sites. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site.


If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Mondaq stores this information and may contact the friend to invite them to register with Mondaq, but they will not be contacted more than once. The friend may contact Mondaq to request the removal of this information from our database.


This website takes every reasonable precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected using firewalls and other security technology. If you have any questions about the security at our website, you can send an email to

Correcting/Updating Personal Information

If a user’s personally identifiable information changes (such as postcode), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the “Your Profile” page or by sending an email to

Notification of Changes

If we decide to change our Terms & Conditions or Privacy Policy, we will post those changes on our site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

How to contact Mondaq

You can contact us with comments or queries at

If for some reason you believe Mondaq Ltd. has not adhered to these principles, please notify us by e-mail at and we will use commercially reasonable efforts to determine and correct the problem promptly.